Jennifer Gronka
Hanover Area School District
Nanticoke
4
years of professional experience
Work History
Instructional Aide
1 Year 11 Months- Assisted teachers in delivering instructional materials and managing classroom activities.
- Supported students with diverse learning needs through tailored interventions and resources.
- Collaborated with educators to develop lesson plans and instructional strategies.
- Monitored student progress, providing feedback to enhance learning outcomes.
Front End Associate
2 Years 1 Month- Assisted patients with scheduling appointments and managing inquiries.
- Maintained accurate patient records using electronic health record systems.
- Provided administrative support to healthcare professionals and staff.
- Ensured a welcoming environment by managing front desk operations effectively.
Claims Intake Specialist
1 Year 11 Months- Processed warranty claims efficiently, ensuring adherence to company policies and procedures.
- Collaborated with cross-functional teams to resolve customer inquiries and enhance claim processing.
- Maintained accurate records of all claims submitted in internal database systems for audit compliance.
- Provided exceptional customer service by addressing client concerns and facilitating smooth claim resolutions.
- Assisted in training new team members on claims intake processes and system navigation.
- Exceeded customer expectations through proactive follow-ups on pending claims, ensuring they received prompt updates on their case status.
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
- Assisted in training new Claims Intake Specialists, sharing best practices for efficient workflow management.
Education
Cosmetology Teacher License - Cosmetology Teacher
Skills
Student needs support
Collaborative learning
Group and individual instruction
Area of study instruction
Classroom support
Teacher collaboration
Inclusive education
Instructional strategies
Student inclusion
Special education support
Behavioral intervention
Student learning support
Faculty support
Progress reporting
Calm and patient demeanor
Friendly and outgoing
Computer skills
Classroom management
Effective communication
Collaborative teamwork
Organization and prioritization
Classroom organization
CPR and first aid
Positive reinforcement
Relationship building
Behavior management
Student supervision
Teacher support
Small group and individual assistance
Conflict resolution
Helping students with special needs
Student motivation
Differentiated instruction
Reading and writing support
Student health and safety
Individual student assistance
Student safety
Academic support
Timeline
Instructional Aide
Hanover Area School District
08.2024 - CurrentRead More
Front End Associate
Eye Care Specailists
09.2023 - 10.2025Read More
Claims Intake Specialist
ProGuard Warranty
09.2022 - 08.2024Read More
Empire Beauty School
Cosmetology Teacher License from Cosmetology Teacher
Read More