JENNIFER LEISNER

Work History

LEAP EVENT TECHNOLOGY

08.2018 - Current

Lead stakeholder for Ticketleap's client relationships with thousands of active clients
Manage budgets for client service operations, achieving cost savings without compromising service quality or employee satisfaction levels.
Increase company revenue by streamlining processes and implementing cost-saving measures.
Develop new products with other senior leaders- including but not limited to new ticketing solution and new knowledge base solution
Create, implement, and analyze deliverables ensuring the highest level of client satisfaction
Find creative solutions to client or internal challenges, maximize productivity, resolve issues, and enhance utilization of resources
Navigate cross-functional collaboration on projects, align delivery with objectives and client expectations.
Built client relationships by identifying and assessing clients' needs, resolving problems, and follow up with clients
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth

LEAP EVENT TECHNOLOGY

05.2013 - 08.2018

Developed long-lasting client relationships by providing exceptional customer service and support to an average of 40 clients.
Enhanced communication between departments for more effective problem-solving and collaboration.
Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
Maintained high client retention rate (80-92%)

Ticketmaster

07.2004 - 05.2013

Established a consistent brand identity across all channels, including print, digital, and social media platforms.
Implemented data-driven decision making by using analytics tools to track campaign performance and adjust strategies accordingly.
Implemented data-driven strategies to refine promotion efforts, continually improving campaign performance over time.
Measured campaign effectiveness using various metrics, adjusting strategies as needed to maximize results.
Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment.