JENNIFER LOPEZ-DUFOUR

Oversaw daily office operations, ensuring seamless workflow and patient satisfaction. Trained front desk staff in customer service protocols, improving patient interactions and engagement. Coordinated billing processes, ensuring timely collections and accurate invoicing for services rendered. Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty. Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability. Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments. Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

Successfully managed the front desk operations, call center and clinic floor for a multi-specialty dental practice consisting of 9 providers and 10+ dental assistants, ensuring efficient handling of patient inquiries, appointment scheduling, check-out, treatment plans, and follow-ups for seven dentists across various dental specialties including general dentistry, oral surgery, orthodontics, endodontics, and periodontics. Trained, supervised and mentored all staff of the office, fostering a collaborative team environment that promoted high levels of professionalism, customer service, and compliance with office protocols. Reconciled daily cash, credit card, and financing payments at the end of each business day and end of month.

Managed daily operations for 3 physical therapy office locations, ensuring seamless administrative functions and providing exceptional service to patients and staff. Oversaw appointment scheduling and front desk operations, optimizing patient flow and reducing wait times through efficient resource allocation. Directed and implemented standardized billing practices across all locations, streamlining processes. Analyzed financial performance metrics and generated reports to identify trends in billing and collections, enabling proactive decision-making and strategic planning for future growth.