Jennifer Lynch
Industry
Summary
High-energy, dedicated, hard working management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Wendy's
15957 State Route 170
07.2015 - Current
- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Developed training programs for staff, enhancing team performance and service standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales trends to develop strategies that improved revenue and profitability.
- Coordinated with kitchen staff to streamline food preparation processes and enhance efficiency.
- Led regular staff meetings, fostering communication and collaboration among team members.
- Monitored compliance with health and safety regulations, ensuring a safe dining environment.
- Managed scheduling and labor costs, balancing staffing needs with budgetary constraints.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 32 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed staff schedules and maintained adequate coverage for all shifts.
Contract Coordinator
ServiceLink a Black Knight
Coraopolis, PA
09.2006 - 06.2015
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Manages the administrative, legal and logistical aspects of selling bank-owned properties from the time an offer is accepted until the transaction closes. They act primarily as a liaison between asset managers, listing agents, buyers, closing attorneys, and vendors.
- Reviewing, Executing and tracking sales contracts, addendums, and counteroffers to ensure the meet bank/lender requirements and deadlines.
- Document and Data Management: Uploading, Organizing, and maintaining property files in systems like CACTIS and Vision
- Assisted other teams in Deed research and Returns.
Education
High School Diploma -
East Liverpool High School
East Liverpool, OH05-2006
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Microsoft Office Proficient
- Training and development background
- Employee scheduling
- Budget control
- Strategic planning skill
Timeline
Assistant General Manager
Wendy's
07.2015 - Current
Contract Coordinator
ServiceLink a Black Knight
09.2006 - 06.2015
High School Diploma -
East Liverpool High School