Jennifer Curran
Newtown Square
Summary
Instrumental Transformation Lead bringing 20+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transformation Deployment Lead
Accenture LLP
01.2023 - Current
- Directed deployment efforts for a multi-stage $50M transformation project, managing hypercare and transition phases
- Oversaw scope encompassing 10 businesses and 24 systems, including Oracle Fusion (all modules), Oracle Field Services, Maximo, Azure, PowerPlan, and Legacy systems
- Coordinated deployment planning for 20 leads during Dress Rehearsals and production, ensuring accurate and timely executive level reporting
- Delivered successful Hypercare support for businesses and confirmed adoption of solution to realize benefits of transformation.
Deployment & Hypercare Lead
Accenture LLP
08.2021 - 01.2023
- Spearheaded development of cutover and hypercare strategy for multi-phase transition from legacy systems to consolidated Work/Asset Management System, leading to successful execution of 3 additional cutovers
- Managed delivery team of up to 150 resources across different lines of business and IT departments
- Collaborated with client to establish future state support organization and IT processes for seamless transition to unified support structure
- Provided executive level reporting on project status, metrics, and resolution of critical issues
- Overhauled outdated systems by introducing advanced technology solutions for data management and analytics.
- Transformed organizational processes by implementing innovative strategies and digital solutions.
- Established effective communication channels, fostering collaboration among departments and stakeholders.
- Drove successful project implementation from concept to completion, meeting deadlines while maintaining strict budgetary controls.
Deployment & Hypercare Lead – M&A
Accenture LLP
06.2019 - 08.2021
- Acquired valuable expertise in M&A transitions for acquisitions and divestitures
- Developed and executed a comprehensive cutover plan to seamlessly integrate 5 ERP systems (SAP and legacy) into a unified solution, including managing manufacturing shutdown and recovery
- Conducted planning and implementation of hypercare and transition initiatives, delivering global support across 6 countries
- Orchestrated 24/7 hypercare support for ERP, nERP, and plant sites, overseeing a team of 300+ resources
- Established knowledge transfer protocols for functional and technical resources, implemented ITIL processes to support the global service desk, and facilitated infrastructure transition to Steady State operations.
- Served as liaison between IT teams, business units, vendors, and other key stakeholders throughout all stages of the deployment process.
- Monitored progress throughout each phase of the deployment lifecycle, ensuring projects stayed on schedule and within budget constraints.
- Presented updates to senior leadership, showcasing project status and providing recommendations for continued success in future deployments.
Transition Lead
Accenture LLP
08.2018 - 06.2019
- Led the gathering of transition scope requirements and defined processes for five global transitions involving over 300 applications and 100 servers to ensure a smooth transition to steady-state operations support
- Ensured stakeholder alignment for the end-state acceptance of projects
- Managed transition readiness for support teams and service desk, including compliance, security, service desk setup, knowledge transfer, and risk/issue management.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
Program Management Office
Accenture Federal Services
01.2017 - 08.2018
- Facilitated PMO processes by handling training requests, forecasting recruitment needs, and producing budget reports and financial summaries
- Oversaw the annual performance submission process for a program consisting of 70+ individuals
- Assisted in executive reporting on QA for a $20M program
- Managed the successful migration of 10+ years of program information, totaling 15K documents, to a new document storage system
- Supported the pilot delivery of Agile releases by coordinating client presentations and configuring tools such as Confluence, JIRA, and RQM.
Project Manager
Accenture Federal Services
05.2016 - 05.2017
- Developed and documented process for the delivery of EPM solution (IBM Datastage) to replace legacy systems
- Oversaw the successful implementation of 150 work units and delivery of 230 design documents
- Managed a team of 15 individuals to ensure project success.
Release Test Lead
Accenture Federal Services
11.2014 - 05.2016
- Led a team of 8 individuals in maintaining regression test inventory for Financial systems, including Procure to Pay (Requisition, PO, Voucher, Payment), Asset Management, and Order to Bill (Contracts, AR, Billing), as well as overseeing 24 interfaces
- Developed 30 scenarios based on User feedback to enhance testing processes
- Utilized RQM for script inventory, managing over 1000 test scripts and coordinating test execution
- Accountable for submitting test plans, test descriptions, and test reports to ensure comprehensive testing coverage and documentation efforts.
Delivery Lead
Accenture Federal Services
06.2012 - 11.2014
- Successfully managed the transition of an acquired custom PeopleSoft 9.0 instance
- Defined and implemented processes for Life Cycle Support for new instance
- Oversaw production support activities, including release, batch processing, and regression testing
- Developed a comprehensive regression test inventory for 10 custom modules
- Created and executed a detailed test plan for the implementation of Assets Management, Supply Chain Management, Project Costing, and Time and Labor
- Led all aspects of testing, including status reporting, test scheduling, risk/issue management, and adherence to test standards
- Established test criteria for Integration, System Test, and User Acceptance Test phases
- Utilized conditions, scripts, and scenario-based testing techniques based on user feedback
- Implemented IBM Rational Quality Manager, including configuration and training for testers
- Facilitated requirements gathering and business process reengineering (BPR) sessions
- Provided support for client base including Payroll, Personnel Compliance, and Human Resources
- Produced 20 business process diagrams and 300 system requirements.
Project Manager
Accenture Federal Services
10.2009 - 05.2012
- Scope of Audit release included analysis of roles, creating 20 queries to track system activities, configuring database triggers and creating 2 SOPs
- Responsible for schedule, client status and budget
- Managed delivery of requirements, design, testing and user acceptance testing
- Used scenario-based testing to determine user testing requirements
- Served as Functional Lead through the duration of the project lifecycle
- Managed work products for 6 off-site consultants
- Participated in requirements gathering, design, build, test and deploy.
PeopleSoft Security
California State University, Monterey Bay
12.2008 - 09.2009
- Developed automated workflows and recommended process enhancements
- Oversaw security administration for Student Information System, including creating roles, modifying roles, and provisioning/de-provisioning users
- Streamlined customer response procedures by implementing a request tracking database
- Achieved a 20% decrease in requests through the implementation of a role modification form
- Configured and conducted testing on Maintenance Pack security features.
Project Manager, Applications
Steak n Shake
11.2005 - 09.2008
- Prioritized and coordinated daily tasks and projects for a team of 4-7 members
- Participated in weekly client meetings to determine assignment priorities
- Managed functional user testing for PeopleSoft customizations, tax updates, and maintenance packages, including creating training plans
- Led a project team of 8 individuals for a $1M Accruent software project, establishing requirements, preparing RFP, scheduling vendor demonstrations, planning budget, presenting proposal to Management, and reviewing technical requirements with IT team
- Participated in go-live support for the PS HRMS upgrade process from 8.3 to 8.9 and implementation of PS Financials modules (GL, AM, AP) for 8.9
- Supported PeopleSoft HRMS (Payroll and Benefits), PeopleSoft Financials (AP, AM, GL), PeopleSoft Security, PeopleSoft nVision, PeopleSoft Query, ImageNow, and legacy AS400 applications including inventory, shipments, and food cost
- Managed enhancement requests, researched outstanding issues, designed HRMS roles/row level security, and administered system configuration for all business units, producing 20,000 bi-weekly checks and supporting benefits for over 5,000 associates
- Led IT conversion of franchisee chain to corporate restaurants, managing contracts, assets, employee system conversion, restaurant systems updates, training materials, and equipment ordering for new management.
Education
Master of Business Administration - International Business
Butler University
Bachelor of Science - Finance and Business Administration
Marian University
Skills
- PeopleSoft Implementation
- Large-scale deployments (Maximo (IBM), SAP, Oracle Fusion Deployment)
- JIRA/Confluence
- IBM Rational Quality Manager
- DevOps principles
- Post Go Live Support (Supporting 5000 users)
- Leadership
- Program Management
Certification
Agile IC Fundamentals & Delivery Lead
Industries
- Chemical
- Utilities
- Government
- Financial
- Hospitality
Timeline
Transformation Deployment Lead
Accenture LLP
01.2023 - Current
Deployment & Hypercare Lead
Accenture LLP
08.2021 - 01.2023
Deployment & Hypercare Lead – M&A
Accenture LLP
06.2019 - 08.2021
Transition Lead
Accenture LLP
08.2018 - 06.2019
Program Management Office
Accenture Federal Services
01.2017 - 08.2018
Project Manager
Accenture Federal Services
05.2016 - 05.2017
Release Test Lead
Accenture Federal Services
11.2014 - 05.2016
Delivery Lead
Accenture Federal Services
06.2012 - 11.2014
Project Manager
Accenture Federal Services
10.2009 - 05.2012
PeopleSoft Security
California State University, Monterey Bay
12.2008 - 09.2009
Project Manager, Applications
Steak n Shake
11.2005 - 09.2008
Master of Business Administration - International Business
Butler University
Bachelor of Science - Finance and Business Administration
Marian University
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