Jennifer Schneider
Hanover
Summary
Detail-oriented professional with a versatile background in manufacturing and hospitality. Proven ability to implement process improvements and resolve customer complaints effectively, fostering a collaborative environment and enhancing overall service quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operator
Pella Window & Door
Gettysburg, PA
01.2026 - Current
- Operated manufacturing equipment to produce high-quality window and door products efficiently.
- Monitored production processes to ensure compliance with safety and quality standards.
- Trained new operators on machinery operation and safety protocols, fostering a collaborative work environment.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Minimize downtime and optimize performance.
- Ability to measure, clean material and assemble product in 30 seconds.
- Knowledge of measurement tools to cut needed material to size
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Collaborated with team members to meet daily production targets while maintaining quality control standards.
Bartender
Tony's Cafe
Taneytown, MD
10.2022 - 06.2026
- Crafted and served cocktails, ensuring consistency and quality in every beverage.
- Managed bar inventory, optimizing stock levels and reducing waste through efficient ordering practices.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Developed new drink recipes, contributing to seasonal menus and increasing customer engagement.
- Handled cash transactions accurately, ensuring balanced till at the end of each shift.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased Customer Sales by 58%
- Booked and organized Event Nights (Trivia, Karaoke, Bands/DJ, Holiday/ Work Events
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services
Shift Leader
Sheetz
Taneytown, MD
06.2021 - 01.2024
- Supervised team operations to ensure compliance with safety and quality standards.
- Trained new employees on customer service protocols and operational procedures.
- Managed inventory levels using automated systems to optimize stock availability.
- Coordinated shift schedules to enhance workforce efficiency and coverage.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Monitored cash handling procedures to ensure accuracy and minimize discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Associate
Dollar General
Taneytown, MD
09.2021 - 10.2022
- Managed inventory levels to ensure product availability and minimize stockouts.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain store cleanliness and organization.
- Implemented visual merchandising standards to enhance product presentation and sales.
Server- Busser
Coach Light Restaurant
Shrewsbury, PA
08.2017 - 02.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance dining experience.
- Managed multiple tables efficiently, prioritizing tasks in high-volume settings.
- Trained new staff on menu items, service standards, and restaurant protocols.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
York County School of Technology
York06-2020
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Highly reliable
- Heavy lifting
- Strong multitasking
- Positive attitude
- Cash handling
- Time management
- Customer service
Certification
TIPS Certified (Training for Intervention) April 9, 2025- April 9, 2029
Timeline
Operator
Pella Window & Door
01.2026 - Current
Bartender
Tony's Cafe
10.2022 - 06.2026
Associate
Dollar General
09.2021 - 10.2022
Shift Leader
Sheetz
06.2021 - 01.2024
Server- Busser
Coach Light Restaurant
08.2017 - 02.2020
High School Diploma -
York County School of Technology