Jennifer Malone
Pottstown
Summary
Experienced professional with over 10 years of hospitality management and a strong track record in sales forecasting, labor control, and guest satisfaction. Expertise in training and developing staff, overseeing inventory control, and successfully managing high-volume operations. Committed to enhancing the guest experience through effective problem-solving and strategic planning. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
20
20
years of professional experience
Work History
Senior Restaurant & Bar Manager
Red Robin
Collegeville
01.2020 - Current
- Forecasted sales and analyzed P&L data using various software to enhance guest experience and drive operational improvements.
- Exhibit outstanding scheduling proficiency among various departments.
- Facilitated hiring, monitored training completion, and assessed performance reviews to ensure staff development and alignment with service standards.
- Controlled labor costs within targeted budget
- Oversee inventory control and purchasing process for all food, liquor, beer, soda, wine, and glassware.
- Specializing in PLCB knowledge & beer industry expertise, collaborating with beer and wine reps to tailor bar menu for customer needs.
- Resolved guest complaints from online, corporate, and in-house channels, contributing to high levels of customer satisfaction.
- Exhibited a reliable track record of guest recovery throughout years, ensuring high levels of satisfaction.
- Managed and entered extensive catering orders while fostering strong client relations.
- Proposed, planned and executed parties for 90+ guests while running operations.
- Strong knowledge of Health & Safety Practices
- Proficient in Aloha, Hot Schedules, I-Solved, Paycom, Guest Voice, Tattle, Mirus, NCR, Monkey Catering System, MS Word, Excel and more
- RAMP certified
- CPR certified
- Active Manager ServSafe
- Montgomery County Public Health Foodservice Manager certified
- Successfully completed AGM training to enhance management skills and operational knowledge.
- Awarded Manager of the Year for exceptional team management and guest satisfaction.
Restaurant Manager
Denny's Restaurant
Clifton Heights & Essington
01.2018 - 01.2020
- Oversaw all store personnel in a 24-hour restaurant; hired, fired, developed, and scheduled employees to optimize labor efficiency and ensure adequate coverage.
- Served as essential worker during Covid19 pandemic, leading operations for highest-grossing Denny's location in the country during this period.
- Managed portioning and ensured adherence to recipe specifications, maintaining quality and consistency.
- Maintained compliance with health and safety regulations.
- Perform inventory counts on a biweekly basis to facilitate efficient truck ordering and control of inventory.
- Conducted produce order placements three times per week and meticulously checked all incoming orders for precision.
- Controlled Safe and register counts
- Filed Employee and Guest incident forms whenever necessary
- Monitored email daily to remain informed about restaurant franchise and district manager updates.
- Coordinate with outside vendors, arrange appointments, and monitor prompt execution of building repairs.
- Generated Invoices to ensure that all payments are properly received
Head Server and Trainer
Perkins Family Restaurants
Drexel Hill
01.2012 - 01.2017
- Welcomed customers and clarified menu items to support informed choices.
Captured orders and ensured timely communication with kitchen personnel.
Handled payments and generated itemized checks for customer review. - Clarified goals and expectations for trainees to enhance understanding and performance.
- Welcomed customers and clarified menu items to support informed choices.Captured orders and ensured timely communication with kitchen personnel.Handled payments and generated itemized checks for customer review.
- Built rapport with regular customers to foster loyalty and increase repeat business.
- Store opening & closing procedures, including food preparation and side work.
Inside Sales Representative
Sign Studios
Exton
01.2011 - 01.2012
- Conducted cold calls to engage potential clients, expanding outreach efforts.
- Generated and sent tailored proposals to clients via email and in-house meetings, enhancing client relationships.
- Worked with Excel, Gerber & CRM Software
- Delivered products promptly to clients using company vehicle, ensuring timely service.
Assistant Store Manager
Genuardi's
Exton
01.2006 - 01.2011
- Oversaw all departments following General Manager's departure, ensuring operational continuity.
- Developed and managed department schedules to optimize staff allocation and coverage.
- Assigned responsibilities to optimize resource allocation.
- Coordinated truck deliveries and conducted safety checks to maintain compliance and security.
- Monitored equipment performance and maintained repair schedules.
- Scanned items for inventory control and price discrepancies
- Updated items on sale for store's weekly advertisements
- Cash Controls, Western Union, Lottery and Multiple Meticulous Customer Service Operations
- Engaged in multiple conference calls to share updates and insights.
- Appointed to management level upon eighteenth birthday
Education
High School Diploma -
Downingtown West High School
Downingtown, PA01-2009
Some College (No Degree) - Business Management
Delaware County Community College
Downingtown, PASkills
- Menu development
- Sales forecasting
- Inventory control
- Labor cost management
- Supply ordering
- Event planning
- Guest recoveries & enhancement
- Staff training
- Scheduling
- Workplace safety protocols
- Health compliance
- Equipment maintenance
- Team leadership
- Problem solving
References
References available upon request.
Affiliations
Skilled Artist
Timeline
Senior Restaurant & Bar Manager
Red Robin
01.2020 - Current
Restaurant Manager
Denny's Restaurant
01.2018 - 01.2020
Head Server and Trainer
Perkins Family Restaurants
01.2012 - 01.2017
Inside Sales Representative
Sign Studios
01.2011 - 01.2012
Assistant Store Manager
Genuardi's
01.2006 - 01.2011
High School Diploma -
Downingtown West High School
Some College (No Degree) - Business Management
Delaware County Community College