Jennifer Markiewicz
Erie
Summary
Compassionate and mission-driven Registered Nurse with a strong background in pediatrics, palliative care, and leadership seeking to leverage clinical expertise, empathetic communication, relationship building, and organizational skills in a philanthropic role. Dedicated to supporting vulnerable populations through impactful nonprofit work, with a deep commitment to community engagement and improving the lives of children and families facing critical illnesses. Skills include communication, relationship building, strategy, problem solving, innovation, individualization, empathy, and attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Clinical Quality Consultant
ENHANCED COMMUNITY CARE MANAGEMENT (ECCM), Palliative Care, HIGHMARK HEALTH
06.2024 - Current
- Responsible for monthly chart audits related to operational and clinical palliative care services;
- Interprets, analyzes, and presents quality trends for palliative care metrics
- Develops and presents the Monthly Clinical Review for senior leadership and regional management teams;
- Utilizes principles of continuous improvement for ongoing palliative care program enhancement;
- Value Stream Team member participating in daily project stand-ups & backlog refinement utilizing Jira project tools;
- Actively participates in project work that supports Annual Operating Goals for ECCM Palliative Care Service
Operations Manager
ENHANCED COMMUNITY CARE MANAGEMENT (ECCM), Palliative Care, HIGHMARK HEALTH
02.2019 - 06.2024
- Leads and activates a team of high-performing registered nurses and care managers in the delivery of care management services to a chronically ill & palliative appropriate population;
- Provides operational and administrative leadership and expertise;
- Monitors and coaches staff on individual/team performance goals;
- Collaborates with project managers, operations staff, and learning and development staff for continuous quality improvement of the ECCM program;
- Develops RN clinical knowledge track and curriculum for ECCM;
- Writes various standard operating procedures, most recently responsible for all team safety related SOPs;
- Develops strategic relationships with both infernal & external partners;
Care Manager
HIGHMARK HEALTH
06.2017 - 01.2019
- Provided nursing care management to chronically ill patients through the ECCM Program, Highmark;
- Built provider partner relationships to enhance the ECCM program;
- Precepted new ECCM care manager nurses in the Erie region;
- Partnered with ECCM Learning and Development to deploy relevant training to the Erie teams.
RN
UPMC
11.2016 - 05.2017
- RN-Specialty Practices;
- Patient triage, care, & Epic task management in multiple UPMC Regional Health Services including Great Lakes Surgery, Presque Isle Plastics, Pulmonology, Bayfront Digestive Diseases, and Endocrinology.
Instructor
HAMOT HEALTH CONNECTION
01.2006 - 12.2013
- Instructor Prenatal and Baby Basics Courses;
- Educating mothers and partners on the birth process and newborn care.
Adjunct Faculty
PENN STATE BEHREND
08.2010 - 05.2013
- Taught and evaluated nursing students in the clinical setting
- Assessed, created, and implemented curriculum
- Mentored nursing students to achieve curriculum goals.
RN
UPMC HAMOT SURGERY CENTER
09.2002 - 08.2011
- Provided pre-op, intra-op, and post-anesthesia care to patients in the ambulatory surgery setting;
- Extensively used IV skills;
- Provided patient education and instruction during pre-op and post-op, for patient discharge;
RN-NICU
ST. VINCENT HEALTH CENTER
04.2001 - 09.2002
- Provided intensive care to severely premature infants with multiple co-morbidities and medically unstable newborns
- Intubated infants, maintained IV/UAC/UVC/PICC line therapeutics
- Provided teaching/education to parents necessary for infant progress and discharge.
RN-CVICU
ST. VINCENT HEALTH CENTER
06.2000 - 04.2001
- Provided cardiovascular care to post-CABG, valve, and cardiothoracic surgery patients
- Maintained and utilized SWAN GANZ catheters for hemodynamic monitoring.
Education
Bachelor of Science - Nursing
Gannon University
Erie, Pennsylvania05.2000
Skills
- Partner collaboration and relationship building
- Attention to detail, strategic insight
- Employee training and development
- Lean methodologies, PDSA, CQI, A3 thinking
- Microsoft Word/Excel/PowerPoint
- Proficiency in Communication & Public Speaking
- Health Literacy
- Advanced training and use of Motivational Interviewing
- Use of Jira & Kanban boards
- Extensive DEI Training - Gold Status Highmark Enterprise
- Teamwork and collaboration
- Problem-solving
- Active listening
Certification
Registered Nurse
Awards
Magna cum laude, Sigma Theta Tau Nursing Honors Sorority, Medical Mission Merida, Mexico (Erie Catholic Diocese) May 2000, Highmark Enterprise Trim Tab Award 2024 (DEI)
Timeline
Senior Clinical Quality Consultant
ENHANCED COMMUNITY CARE MANAGEMENT (ECCM), Palliative Care, HIGHMARK HEALTH
06.2024 - Current
Operations Manager
ENHANCED COMMUNITY CARE MANAGEMENT (ECCM), Palliative Care, HIGHMARK HEALTH
02.2019 - 06.2024
Care Manager
HIGHMARK HEALTH
06.2017 - 01.2019
RN
UPMC
11.2016 - 05.2017
Adjunct Faculty
PENN STATE BEHREND
08.2010 - 05.2013
Instructor
HAMOT HEALTH CONNECTION
01.2006 - 12.2013
RN
UPMC HAMOT SURGERY CENTER
09.2002 - 08.2011
RN-NICU
ST. VINCENT HEALTH CENTER
04.2001 - 09.2002
RN-CVICU
ST. VINCENT HEALTH CENTER
06.2000 - 04.2001
Bachelor of Science - Nursing
Gannon University
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