Jennifer Marshall
Ellwood City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Manager
Ichiban Steakhouse & Sushi Bar
Cranberry
12.2025 - Current
- Trained new employees to ensure adherence to service standards and comprehensive menu knowledge, enhancing team readiness.
- Managed daily operations in a fast-paced restaurant, optimizing workflow and customer service.
- Oversaw staff scheduling to align workforce with peak hours, maintaining labor cost efficiency and service quality.
- Coordinated inventory management and supplier relationships effectively.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer complaints to enhance dining experience satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
Waitress
Ichiban Steakhouse & Sushi Bar
Cranberry
07.2021 - Current
- Followed health safety guidelines when preparing and serving food products.
- Ensured cleanliness and organization of dining areas and service stations to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Provided exceptional customer service in fast-paced dining environment, contributing to repeat patronage.
- Managed food and beverage orders accurately and efficiently.
- Took and processed customer orders accurately and promptly to optimize service efficiency.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Behavior Technician
Waddington rehab
New Brighton
01.2021 - 07.2021
- Implemented behavior intervention plans for diverse client needs.
- Assisted in collecting and analyzing client progress data.
- Collaborated with multidisciplinary teams to enhance treatment strategies.
- Delivered one-on-one support during therapeutic sessions.
- Maintained accurate documentation of client interactions and progress.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Monitored client behavior to ensure safety and compliance with protocols.
- Provided crisis management by utilizing de-escalation techniques such as redirection or calming strategies.
- Participated in review, progress, and clinical team meetings to discuss client status and strategies.
Victim/Witness Advocate
Beaver County Courthouse
Beaver
03.2020 - 01.2021
- Delivered emotional support to victims during legal proceedings, fostering resilience and empowerment.
- Developed resources for victims to navigate the criminal justice system.
- Coordinated with law enforcement to enhance victim safety and access to assistance resources.
- Coordinated with other service providers to ensure victims received comprehensive services.
- Collaborated with prosecutors, law enforcement officers, social workers, mental health professionals, probation officers, corrections personnel, and others involved in the criminal justice system.
- Developed and maintained relationships with community partners to enhance victim services delivery.
- Conducted in-person interviews with victims to identify needs and create tailored safety plans.
Drug and alcohol casemanager
Merakey
Baden
01.2019 - 03.2020
- Coordinated client assessments to determine service needs and eligibility.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Facilitated access to community resources and support services for clients.
- Monitored client progress and adjusted care plans as necessary.
- Provided crisis intervention and conflict resolution support to clients.
- Documented case notes and maintained accurate client records consistently.
- Collaborated with external agencies to streamline service delivery for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Compiled reports on cases and submitted them to supervisors.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Forensic Analyst
Merakey Behavioral Health
Baden
08.2019 - 12.2019
- Conducted interviews to gather crucial information for forensic evaluations, enhancing accuracy of assessments.
- Prepared comprehensive documentation of findings for case reviews, facilitating informed decision-making.
- Ensured compliance with legal and ethical standards in all analyses, safeguarding integrity of forensic processes.
Blended Case Manager
Merakey
Baden
05.2018 - 10.2018
- Coordinated comprehensive care plans for clients with diverse needs.
- Facilitated communication between clients, families, and service providers.
- Assessed client progress and adjusted care strategies accordingly.
- Educated clients on available programs and resources for assistance.
- Advocated for clients' rights and needs within the healthcare system.
- Attended court hearings as a representative of the agency.
- Engaged in outreach efforts within the community to promote awareness of available resources and educate individuals about the program's mission.
- Researched best practices for evidence-based interventions utilized in case management.
- Collaborated with community resources such as housing programs, vocational rehabilitation centers, hospitals and other social service agencies.
- Actively participated in trainings offered by the organization to stay up-to-date on new developments in the field of case management.
- Maintained accurate records of client information including progress notes and updated contact information.
- Provided direct case management services to adults with a history of mental health issues, substance abuse and homelessness.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
Family Based Therapist
Pressleyridge
Beaver Falls
08.2016 - 05.2018
- Provided individual and family therapy sessions to improve mental health outcomes.
- Facilitated family support groups to strengthen communication and improve relationships among family members.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans.
- Conducted assessments to identify client needs and appropriate therapeutic interventions.
- Led crisis intervention sessions by addressing urgent problems that arise during treatment.
- Cultivated a safe environment for clients to express their feelings without fear of judgment or criticism.
- Facilitated psychoeducation sessions with families to increase knowledge of mental health issues.
- Advocated for clients' needs within the healthcare system and local community services.
- Participated in clinical supervision to discuss case management strategies and techniques.
Education
Bachelor of Science - Administrationof Justice
Pennsylvania State University
Monaca, PA12-2014
Skills
- Talent management
- Budget management
- Inventory coordination
- Scheduling optimization
- Customer complaint resolution
- Customer service
- Problem solving
- Effective communication
Timeline
Manager
Ichiban Steakhouse & Sushi Bar
12.2025 - Current
Waitress
Ichiban Steakhouse & Sushi Bar
07.2021 - Current
Behavior Technician
Waddington rehab
01.2021 - 07.2021
Victim/Witness Advocate
Beaver County Courthouse
03.2020 - 01.2021
Forensic Analyst
Merakey Behavioral Health
08.2019 - 12.2019
Drug and alcohol casemanager
Merakey
01.2019 - 03.2020
Blended Case Manager
Merakey
05.2018 - 10.2018
Family Based Therapist
Pressleyridge
08.2016 - 05.2018
Bachelor of Science - Administrationof Justice
Pennsylvania State University