Jennifer Massi
Elizabeth
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
13
13
years of professional experience
Work History
General Manager
Bedners Farm Fresh Market
02.2021 - 10.2024
- Managed budget, employee reviews, training, schedules, and local vendor negotiations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed department leaders in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
STARBUCKS COFFEE COMPANY
03.2017 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with regular customers.
- Assisted with hiring, training and mentoring new partners. Making Partner development top priority.
- Improved customer satisfaction through staff training in product knowledge.
Deli Manager/Manager Trainee
The Fresh Market
06.2011 - 03.2017
- Identified growth opportunities for trainee managers, facilitating skill development and career progression.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Conducted daily pre shift meetings and weekly department meetings to maximize employee engagement and efficiency.
Education
Social Psychology
Palm Beach State College
Lake Worth, FLState Fire Inspector -
Palm Beach State College
Lake Worth, FL01-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
Timeline
General Manager
Bedners Farm Fresh Market
02.2021 - 10.2024
Store Manager
STARBUCKS COFFEE COMPANY
03.2017 - 02.2021
Deli Manager/Manager Trainee
The Fresh Market
06.2011 - 03.2017
Social Psychology
Palm Beach State College
State Fire Inspector -
Palm Beach State College
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