Jennifer McKenzie
Kingston
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Director, Physician Practice Management
Commonwealth Health- Physician Health Alliance
Scranton
04.2020 - Current
- Manage and coordinate daily administrative and clinical operations for primary and specialty care physician practices.
- Analyze existing workflows to identify areas needing improvement or streamlining and implementing changes without disruption to patient care.
- Participate in meetings with hospital leadership and physicians to discuss potential changes to existing protocols to maximize efficiency, without compromising patient care.
- Meet with the management team and the quality team monthly to discuss key performance indicators impacting daily volume, access to care, primary care quality metrics, safety and compliance protocol updates, and quality assurance initiatives.
- Work closely with insurance companies, regulatory bodies, and local CIN as needed to address current patient attributions, HEDIS requests, and ROI concerns.
- Ensure adequate staffing ratios are maintained at all times within the offices.
- Maintain solid relations with colleagues, physicians, and staff by attending leadership meetings and coordinating interdepartmental information exchanges.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Provide support and guidance to colleagues and staff to maintain a collaborative work environment.
- Oversaw all administrative functions associated with the daily operation of the healthcare facility.
Practice Manager of Operations
Commonwealth Health- Physician Health Alliance
Scranton
07.2014 - 04.2021
- Responsible for the daily operations of physician specialty practices.
- Directed, supervised, and evaluated medical, clerical, or maintenance personnel.
- Recruited, hired and trained new medical and facility staff.
- Trained staff on new processes and technologies related to practice management operations.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Provided guidance on human resources matters such as recruiting new employees, evaluating performance reviews.
- Work with the management team to strategize and implement workflow protocols that will result in quality patient care.
- Resolved customer complaints in an efficient manner while maintaining high levels of customer service satisfaction.
- Monitored financial performance of the practice and identified areas for improvement in cost reduction or revenue growth.
- Conducted regular staff meetings to discuss upcoming projects, initiatives, goals and objectives of the organization.
- Actively participated in marketing efforts such as attending health fairs or creating materials aimed at increasing awareness about the practice's services.
- Collaborated with physicians, nurses, and other healthcare professionals to provide optimal care for patients.
Operations Manager
Wilkes-Barre Imaging Center
Wilkes-Barre
08.2001 - 07.2014
- Administrative organization of freestanding multi-modality diagnostic imaging centers, including Wilkes-Barre, Lebanon, and Lehigh Valley.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with the management team, billing, and marketing executives on long-term strategic planning initiatives for the organization.
- Worked in conjunction with billing regarding CPT codes, ICD-9 coding, for radiology services.
- Coordinated monthly QA meetings, policy and procedure reviews, ACR accreditation, staff certifications, and various situation drills.
Education
Bachelor of Science - Psychology
Wilkes University
Wilkes-barre, PA05-1998
Skills
- Clinical operations
- Contracts/Credentialing
- KPIs
- Medical terminology
- Medical billing and coding
- HEDIS, Stars, VBC Programs
- Insurance benefits/authorization process
- HIPPA/ROI/Patient confidentiality practices
- Microsoft Office/Outlook/Google
- Athena/Centricity/Cerner
Timeline
Director, Physician Practice Management
Commonwealth Health- Physician Health Alliance
04.2020 - Current
Practice Manager of Operations
Commonwealth Health- Physician Health Alliance
07.2014 - 04.2021
Operations Manager
Wilkes-Barre Imaging Center
08.2001 - 07.2014
Bachelor of Science - Psychology
Wilkes University
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