Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Nagy

Carnegie

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Service Advisor

Straub Automotive
08.2018 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.

Travel Sales Specialist

AAA Carolinas
06.2014 - 07.2018
  • Participated in company-sponsored travel experiences to gain firsthand knowledge of destinations, enhancing service quality and credibility with clients.
  • Evaluated customer feedback regularly to identify areas of improvement within the sales process for continuous enhancements.
  • Assisted in training new hires on company processes and expectations, fostering a supportive work environment.
  • Increased customer satisfaction by providing tailored travel recommendations and personalized itineraries.
  • Collaborated with team members to create successful marketing campaigns, driving new business opportunities.
  • Implemented innovative sales strategies that contributed to substantial growth in annual revenue figures.
  • Conducted thorough research on various destinations to provide well-informed suggestions based on individual client preferences.
  • Attended industry conferences to remain current on market developments, elevating expertise in the field.
  • Developed strong relationships with clients for repeat bookings through attentive service and detailed followups.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Helped customers with passport and visa applications.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.

Second Assistant Manager

Yankee Candle
08.2014 - 07.2015
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
  • Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
  • Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
  • Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
  • Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
  • Maintained visual merchandising standards to create an appealing shopping experience for customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Health Administration

Ohio University
Athens, OH
06-2012

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Strong work ethic
  • Listening skills
  • Excellent communication
  • Goal-oriented mindset
  • Workflow management
  • Data processing
  • Documentation and reporting
  • Data entry
  • Records management
  • Customer retention
  • Warranty claims process management
  • Bill preparation
  • Point-of-sale system
  • Teamwork and collaboration
  • Administrative and office support
  • Sales and upselling
  • Document and records management
  • MS office
  • Inbound call management
  • Professional telephone demeanor
  • Microsoft office

Accomplishments

    2022 Nissan Award of Excellence

Timeline

Service Advisor

Straub Automotive
08.2018 - Current

Second Assistant Manager

Yankee Candle
08.2014 - 07.2015

Travel Sales Specialist

AAA Carolinas
06.2014 - 07.2018

Health Administration

Ohio University

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Jennifer Nagy