Jennifer Nguyen
Bloomsburg
Summary
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness.
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Seasoned Consultant with background in developing and implementing successful business strategies. Strong track record in identifying opportunities for operational improvement, driving efficiency, and facilitating change management initiatives. Demonstrated skills in project management, strategic planning and team leadership. Significant contributions made to enhance organizational growth and profitability in previous roles.
Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.
Overview
25
25
years of professional experience
Work History
Chef Assistant
Spanish Restaurant
Bloomsburg
02.2025 - 02.2025
- Rotated stock on shelves to maintain product freshness.
- Cleaned and sanitized utensils, dishes or silverware.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Sliced meats and cheeses for plating or buffet service.
- Observed culinary trends and innovations to bring new ideas to team.
- Measured ingredients accurately for recipe preparation.
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Suggested serving portions to eliminate waste and leftovers.
- Displayed a positive attitude while working under pressure in a busy environment.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Responded quickly to requests from customers or colleagues.
- Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
Lead Nail Technician
Nail Salons
Bloomsburg
03.2021 - 01.2025
- Prepared customers' nails in soapy water using swabs, files and orange sticks.
- Provided expert advice on aftercare routines for customers following treatments.
- Monitored stock levels of products used in treatments to ensure they were adequately supplied at all times.
- Created promotional materials for the salon's services and special offers.
- Organized events for the salon such as charity days or product launches.
- Applied undercoat and clear or colored polish onto nails with brush.
- Roughened surfaces of fingernails using abrasive wheel.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Reviewed feedback from customers regarding their experiences at the salon.
- Advised clients on nail care and use of products and colors.
- Ensured that all equipment was properly sterilized before each treatment.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Applied nail treatments, polish and artificial tips to complete manicure services.
- Cleaned and sanitized tools and work environment.
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Scheduled client appointments and accepted payments.
- Assisted with marketing campaigns by liaising with local media outlets.
- Ordered supplies such as polish, files and buffers on a regular basis.
- Introduced signature services, acrylics and gel tips to increase overall sales.
- Completed daily customer appointments and updated master schedule.
- Maintained a clean and professional working environment at all times.
- Resolved customer complaints promptly to maintain positive relationships with clients.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Consulted with clients prior to treatments about their expectations and desired results.
- Removed previously applied nail polish using liquid remover and swabs.
- Kept up with current trends in the industry by attending training sessions and workshops.
- Performed manicures, pedicures, nail extensions, acrylics and gel nails for clients.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Adhered strictly to health and safety regulations when performing treatments.
- Provided advice to customers on nail care products and treatments.
- Managed the daily operations of the salon, including customer service, scheduling and financial transactions.
- Treated nails to repair or improve strength and resilience by wrapping.
- Shaped and smoothed nails with files, emery boards and rotary tools.
- Conducted weekly meetings with staff to discuss performance issues or changes to procedures.
- Developed client loyalty programs to encourage repeat business.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Developed a range of new services to increase revenue.
- Built repeat client base to increase profits and stabilize cash flow.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Promoted enhanced treatments to repair and improve nail strength.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Met with clients to discuss needs, service preferences and special requests.
- Maintained supply inventory and replenished to maintain consistent availability.
- Analyzed sales data from previous months to identify areas for improvement.
- Trained and supervised junior staff in nail treatments and techniques.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
Receptionist
Nail Spa Salon
Silver Spring
01.2001 - 01.2025
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with onboarding of new employees by providing orientation information and support.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Used company badging system to create badges for new employees and visitors.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Prepared welcome packages for new hires.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Telemarketer
Elephant Company
Ellicott City
05.2008 - 08.2008
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Achieved established sales targets by generating new customer accounts.
- Identified potential customers through cold calling and database research.
- Cross-sold additional products and services to purchasing customers.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Greeted customers in a friendly, professional manner on the phone.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Initiated outbound calls to prospective clients using scripts.
- Collaborated with new customers to give details about company offerings.
- Updated customer information in the database accurately.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Maintained up-to-date knowledge of company products and services.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Handled inbound telephone calls from interested customers.
- Created reports detailing telemarketing activities and results.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Waitress
Baltimore Restaurant
Baltimore
03.2000 - 05.2000
- Performed basic math calculations when computing bills for customers' meals.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Stocked service areas with supplies during slow periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Answered questions about menu items, ingredients, and pricing.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks accurately and processed payments promptly.
- Organized take-out orders efficiently according to customer requests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented food and beverages to guests at tables.
- Presented menus and answered questions regarding items.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees to perform duties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Assisted in seating guests at tables or booths.
- Set up tables in between patrons to reduce wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Replenished beverages when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided accurate change for cash transactions using a cash register system.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
GED -
High School
Maryland04-2005
Some College (No Degree) - Computer Applications Development
ITT Technical Institute
MarylandSome College (No Degree) - Marketing Management And Research
Community Colleges
Rockville Some College (No Degree) - English Literature
Community Colleges
MarylandSome College (No Degree) - Theater Arts
Community Colleges
Tacoma ParkSome College (No Degree) - Barber And Spa
Barber Cosmetology
WheatonSkills
- Sales
- Safely Guidlines In Work Environments
- Management Skills
- Communication Development
- Computer Experience
- Typing Desktop Experience
- Printing And Faxing
- Operating Inventory
- Booking
- Book Keeping
- Customer Service
- Operater
- Projects Finished On Time
- Good Speaker
- Food cost control
- Food storage
- Kitchen safety
- Cooking techniques
- Production line management
- Pastry skills
- Chef support
- Food preparation
- Ingredient sourcing
- Recipe development
- Recipe execution
- Food handling
- Menu planning
- Food presentation
- Dish preparation
- Allergen awareness
- Sanitation practices
- Menu supervision
- Teamwork and collaboration
- Friendly, positive attitude
- Social perceptiveness
- Multitasking
- Training & Development
- Data entry
- Clerical support
- Recordkeeping
- Interpersonal communication
- Decision-making
- Planning
- Multitasking Abilities
- Public speaking
- Cultural awareness
- Organizational skills
- Time management
- Microsoft office
- Scheduling
- Bookkeeping
- Office management
- Front desk operations
- Staff management
- Spreadsheet tracking
- Security
- Strategic planning
- Phone etiquette
- Multi-line telephone skills
- Verbal and written communication
- Record preparation
- Expense reporting
- Meeting preparation
- Calm demeanor
- Recordkeeping and bookkeeping
- Positive and professional
- Correspondence distribution
- Performance improvement
- Infection controls
- Sanitation maintenance
- Operations leadership
- Team collaboration
- Hand massage
- Relationship building
- Investment product sales
- Customer service
- Training and coaching
- Financial administration
- Promotional planning
- Schedule maintenance
- Client consultation
- Product knowledge
- Sales proficiency
- Problem-solving skills
- Customer education
- Sanitation procedures
- Sterilization procedures
- Service promotion
- Hygiene practices
- Tool and surface sanitation
- Client service quality
Timeline
Chef Assistant
Spanish Restaurant
02.2025 - 02.2025
Lead Nail Technician
Nail Salons
03.2021 - 01.2025
Telemarketer
Elephant Company
05.2008 - 08.2008
Receptionist
Nail Spa Salon
01.2001 - 01.2025
Waitress
Baltimore Restaurant
03.2000 - 05.2000
GED -
High School
Some College (No Degree) - Computer Applications Development
ITT Technical Institute
Some College (No Degree) - Marketing Management And Research
Community Colleges
Some College (No Degree) - English Literature
Community Colleges
Some College (No Degree) - Theater Arts
Community Colleges
Some College (No Degree) - Barber And Spa
Barber Cosmetology