Jennifer Parisi
Downingtown
Summary
Dynamic Life Sciences Leader with over 20 years of expertise in clinical trial delivery, strategic account governance, and global portfolio management. Proven track record of scaling high-value accounts for top-tier pharmaceutical and mid-market biotech firms, consistently achieving year-over-year revenue growth through a commitment to operational excellence. Renowned for building high-performing clinical teams and cultivating executive-level client partnerships that ensure regulatory compliance while surpassing performance benchmarks in demanding environments. Results-oriented professional dedicated to driving innovation and excellence within the life sciences sector.
Overview
13
13
years of professional experience
Work History
Director, Client Services
Medidata, a Dassault Systems Company
2020.05 - Current
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Formulated long-term objectives while managing day-to-day operations.
- Managed multiple projects simultaneously while staying within deadlines.
- Negotiated contracts with vendors, suppliers, customers, and partners effectively.
- Analyzed industry trends to inform decisions on product offerings or services.
- Provided leadership in times of crisis or change initiatives.
- Spearheaded new business development initiatives that drove revenue growth.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance account satisfaction levels.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
Head, Client Engagement and Support - US
Phlexglobal
2018.10 - 2020.04
- Managed a team of Client Engagement Management and Client Support Specialists across the United States along with having responsibility for global team members as well.
- Within first 9 months of hiring, successfully restructured department to becoming more strategically, account management focused rather than purely tactical client interaction.
- Part of Executive Global Leadership teams both at Phlex and within clients for strategic development, risk mitigation, financial analysis, etc.
- Developed account management, soft sales approach for CEM team and successfully expanded business and contract duration for star and lead clients.
- Team Lead for pre-sales support working with Business Development to approach new clients with strategic and tactical solutions.
- Actively participate and drive executive account governance meeting focusing on pipe line planning, risk identification and resolution, financial planning and budgeting.
- Accountable for resource and capacity efforts using performance data to increase revenue and profitability includes recruitment, on boarding of new staff and project handovers.
Manager, Clinical Project Management
Phlexglobal
2018.03 - 2018.10
- Led and managed multiple clinical trials across various phases, ensuring they are delivered on time, within budget, and in compliance with regulatory standards.
- Supervise and mentor Clinical Project Managers and clinical operations staff, fostering professional development and team performance.
- Monitor project metrics and KPIs to track team performance and identify improvement opportunities.
- Responsible for team recruitment when required and co-ordination of new hire induction plans, staff training programs and records.
- Direct line to Executive leadership identifying revenue expansion opportunities for key accounts.
- High level of responsibility for account financials and forecasting including ROI metrics and analysis.
Director, Strategic Proposals
PRA Health Sciences
2016.11 - 2017.06
- Lead proposal development team to prepare quality, timely proposals for complex studies or high profile clients that support business and financial objectives.
- Review proposal outputs for consistency, clarity, and compliance with client RFP requirements as well as PRA proposal development guidelines, processes, and methodology.
- Participate in financial strategy planning to maintain pricing rules and discounts and produce payment terms, ensuring standardization across proposals for a client both in costing and strategic and operational approaches.
Director, Strategic Partnership
Chiltern International LTD
2015.05 - 2016.10
- Served as Senior Leadership contact for global operations.
- Managed Full Service client portfolios consisting of top ten pharmaceutical clients with estimated annual revenue between $5M and $7.5M for Clinical Analytics.
- Worked closely with C-Suite executives developing strategic product plans, governance standards and quarterly and annual revenue/financial goals by role and department overall.
Director, Client Services Americas
Drugdev
2014.06 - 2015.05
- Directed a team of Client Managers providing outsourced services to pharmaceutical clients for payments to drug investigator sites engaged in clinical trials.
- Successfully managed broad portfolio of pharmaceutical clients, ranging from top 10 pharma to small/emerging, generating over $15M in revenue annually.
- Responsible for creating executive governance model within client portfolio; evaluating current business/contracts, identify process improvements along with expanding revenue opportunities within.
Account Manager, Clinical Data Operations Project Management
Accenture, LLC
2013.03 - 2014.05
- Responsible for managing more than thirty (30) Growth and Emerging Pharmaceutical and Biotech accounts along with individual projects for each. On average, client accounts generate ~$1M to $2M annually.
- Accountable for delivery of contracted financial commitments within budget and accuracy of all project information including, revenue and cost forecasts, contracted profitability, financial recovery and risk mitigation plans.
- Responsible for driving Portfolio Board Review meetings with Executive Management Team identifying projects/accounts at risk for both financial and delivery challenges; identify risk mitigation plans on how to recover on both areas.
Education
Master of Arts (M.A.) - Elementary Education
St Joseph's University
PhiladelphiaBachelor of Arts (B.A.) - Psychology
La Salle University
PhiladelphiaSkills
- Account development and management
- Strategic planning
- Contract and vendor management
- Visionary leadership
- Business development and planning
- Budget and contract management
- Organizational development
- Sales and Vendor relationship management
- Stakeholder engagement
- Strategies and goals
- Budget management
- Partnerships and alliances
- Financial management
- Relationship building
- Team management
- Financial reporting
- Business development
- Client relations
- Revenue growth
Timeline
Director, Client Services
Medidata, a Dassault Systems Company
2020.05 - Current
Head, Client Engagement and Support - US
Phlexglobal
2018.10 - 2020.04
Manager, Clinical Project Management
Phlexglobal
2018.03 - 2018.10
Director, Strategic Proposals
PRA Health Sciences
2016.11 - 2017.06
Director, Strategic Partnership
Chiltern International LTD
2015.05 - 2016.10
Director, Client Services Americas
Drugdev
2014.06 - 2015.05
Account Manager, Clinical Data Operations Project Management
Accenture, LLC
2013.03 - 2014.05
Bachelor of Arts (B.A.) - Psychology
La Salle University
Master of Arts (M.A.) - Elementary Education
St Joseph's University
Encore Award Recipient (2x) - Heroic and Outstanding
Two time recipient of Medidata Encore Award - Heroic and Outstanding awards. Both awards are dedicated to embodying and instilling organizational Core Principles; proven ability to lead by example, driving teams to exceed business objectives while fostering a culture of peer-to-peer support and excellence.