Jennifer Patton
Bristol
Summary
Dynamic Assistant Manager at Burger King with a proven track record in employee training and performance evaluation. Recognized for exceptional customer service and effective conflict resolution, I drive team success through strategic thinking and robust inventory management. Committed to fostering a productive work environment while achieving business goals.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Bensalem
01.2023 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained up-to-date knowledge of company products and services.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed customer service inquiries and complaints in a timely manner.
Skills
- Employee training
- Performance evaluation
- Inventory management
- Customer service
- Sales reporting
- Conflict resolution
- Time management
- Team building
- Compliance enforcement
- Staff recruitment
- Communication skills
- Adaptability and flexibility
- Team leadership
- Money handling
- Reporting and documenting
- Multitasking and organization
- Employee performance evaluation
- Cost reduction
- Coaching and mentoring
- Employee supervision
- Recruitment and hiring
- Employee engagement
- Compliance
- Customer relations
- Task delegation
- Strategic thinking
- Workplace safety compliance
- Goal setting
- Recruiting and interviewing
- Sales monitoring
- Verbal and written communication
- Policy enforcement
- Staff supervision
- Decision-making
- Orientation and training
- Problem-solving
Certification
- ServSafe Certificate
Timeline
Assistant Manager
Burger King
01.2023 - Current