Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Perrott

Boyertown

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

13
13
years of professional experience

Work History

Esthetician

The Mayor Salon
02.2024 - Current
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
  • Improved clientele retention with exceptional customer service and follow-up care.
  • Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
  • Reduced no-shows through timely appointment reminders via phone calls or text messages.

Licensed Esthetician

Warrior Aesthetics, LLC
10.2020 - 02.2024
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
  • Recommended retail products for at-home use.
  • Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
  • Educated patients on treatment options.

Front Desk Receptionist

Prive Salon
11.2019 - 10.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Infant Teacher

Magic Memories
10.2016 - 10.2019
  • Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
  • Tailored lessons according to each infant''s individual needs, ensuring optimal learning opportunities for all children in the class.

Cashier

Giant Food Stores
01.2013 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Early Childhood Education - Education

Berks Technical Institute
Wyomissing, PA
06-2017

High School Diploma -

Daniel Boone
Birdsboro, PA
06-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Team development
  • Prioritization

Timeline

Esthetician

The Mayor Salon
02.2024 - Current

Licensed Esthetician

Warrior Aesthetics, LLC
10.2020 - 02.2024

Front Desk Receptionist

Prive Salon
11.2019 - 10.2020

Infant Teacher

Magic Memories
10.2016 - 10.2019

Cashier

Giant Food Stores
01.2013 - 10.2016

Early Childhood Education - Education

Berks Technical Institute

High School Diploma -

Daniel Boone

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Jennifer Perrott