Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Reed

Johnstown

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Highlands Health Clinic
03.2025 - Current
  • Coordinated patient appointments and managed scheduling to optimize clinic workflow.
  • Assisted patients with insurance inquiries, ensuring accurate information delivery.
  • Maintained electronic health records for efficient access and compliance.
  • Communicated effectively with healthcare providers to facilitate patient care plans.
  • Supported patients in navigating treatment options and resources available.
  • Developed and maintained positive relationships with patients, fostering trust and engagement.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.

Personal Assistant/Shopper Coordinator

Tom Sheesley
04.2018 - 02.2023
  • Organized travel arrangements, ensuring compliance with company policies.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Helped clients to maintain independence and quality of life.
  • Facilitated transportation to and from appointments.
  • Coordinated appointments with medical professionals.
  • Coordinated daily shopping operations to optimize efficiency and customer satisfaction.

Marketing Coordinator

Nike Corporations
12.2001 - 09.2012
  • Developed and implemented marketing campaigns to enhance brand awareness and engagement.
  • Coordinated with cross-functional teams to streamline project workflows and improve communication.
  • Analyzed market trends and consumer behavior to inform strategic decision-making processes.
  • Managed social media platforms, creating content that increased audience interaction and reach.
  • Assisted in organizing promotional events, ensuring alignment with marketing objectives and timelines.
  • Evaluated campaign performance metrics, making data-driven recommendations for continuous improvement initiatives.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Planned and executed internal and external marketing events.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Tracked and reported on marketing campaign responses.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Managed workflow between staff, coordinating documents, and creative material distribution.
  • Improved website traffic with the implementation of SEO best practices and keyword research.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
  • Managed marketing collateral production, from concept to distribution, ensuring brand consistency.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Optimized email campaigns to increase open and click-through rates.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Education

Bachelor in Marketing - Marketing

New Jersey City University
Jersey City, NJ
05-2002

Skills

  • Critical thinking skills
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Patient relations
  • Attention to detail
  • Insurance verification
  • Patient care coordination
  • Patient confidentiality
  • Verbal and written communication
  • Scheduling
  • Medical terminology
  • Patient records management
  • Patient documentation
  • Filing and recordkeeping
  • Office administration
  • Relationship building
  • Healthcare operations
  • Administrative supervision
  • Organizational standards
  • Meeting preparation
  • Switchboard operation
  • Multitasking
  • Calm and effective under pressure
  • Punctual and hardworking
  • Reliability and dedication
  • Caring and empathetic
  • Insurance verifying
  • Word processing

Certification

  • Marketing Coordinator - Bachelors in Marketing

Timeline

Patient Care Coordinator

Highlands Health Clinic
03.2025 - Current

Personal Assistant/Shopper Coordinator

Tom Sheesley
04.2018 - 02.2023

Marketing Coordinator

Nike Corporations
12.2001 - 09.2012

Bachelor in Marketing - Marketing

New Jersey City University

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Jennifer Reed