Jennifer Rios
Philadelphia
Summary
Diligent professional experienced in food service, office practices, and management roles. Contributed to the improvement and well-being of patients and customers through exceptional customer service, conflict resolution, and data entry skills. Committed to fostering a collaborative environment and supporting organizational success with integrity and dedication.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Home Care Aide
Assured Love Home Care
Philadelphia
06.2022 - Current
- Administered medication and monitored client health conditions to ensure safety and well-being.
- Supported clients in daily living activities and personal care routines to promote independence and quality of life.
- Provided companionship and emotional support to foster positive mental health and emotional stability.
- Delivered immediate medical assistance in emergency situations.
Utility Worker
PGW PHILADELPHIA PA
Philadelphia
10.2007 - Current
- Communicated with customers and employees to answer questions, explain information, take orders, and resolve complaints.
- Copied, sorted, and filed records of office activities and business transactions to maintain organized documentation.
- Computed, recorded, and proofread data and reports to ensure accuracy and reliability of information.
Shift Manager
CHECKERS FOOD INC
Philadelphia
07.2013 - 04.2014
- Resolve customer complaints regarding food service.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Resolved customer complaints to enhance dining experience and ensure satisfaction.
- Controlled inventories of food, equipment, small-ware, and liquor, reporting shortages to maintain operational efficiency.
- Control inventories of food, equipment, small-ware, and liquor, and report shortages to designated personnel.
- Allocated tasks and work stations to employees to ensure smooth operations.
- Inspected supplies, equipment, and work areas to uphold service standards and ensure compliance.
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
- Greet and seat guests, and present menus and wine lists.
Food Service Crew
WAWA FOOD SERVICE
Philadelphia
08.2008 - 12.2009
- Take food and drink orders and receive payment from customers.
- Cleaned food preparation areas, cooking surfaces, and utensils to maintain hygiene standards.
- Prepare and serve beverages such as coffee and fountain drinks.
- Took food and drink orders, processed payments, and ensured customer satisfaction.
- Maintain sanitation, health, and safety standards in work areas.
- Measure ingredients required for specific food items being prepared.
- Pre-cook items such as bacon, to prepare them for later use.
- Verified prepared food quality and quantity to meet customer expectations.
Manager Assistant
FOOD 4 LESS
Allentown
08.2001 - 02.2004
- Delivered customer service by greeting and assisting customers, addressing inquiries and resolving complaints.
- Instruct staff on how to handle difficult and complicated sales.
- Inventory stock and reorder supplies to maintain optimal levels.
- Inventory stock and reorder when inventory drops to a specified level.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Inspected merchandise to ensure accurate pricing, proper display, and functionality as advertised.
- Review inventory and sales records to prepare reports for management and budget departments.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Analyzed inventory and sales records to generate reports for management and budgeting processes.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
BSC -
Saint Leo University
Florida City, FL 05.2009 - 03.2015
Skills
- Home care experience
- Patient care experience
- Personal care assistance
- Daily living support
- Meal preparation
- Meal planning
- Assisting with meals
- Nutritional support
- Food safety
- Emergency personal response for gas leak, fires and explosions
- Healthcare environment experience
- Care coordination
- Care quality assessment
- Team collaboration
- Basic CPR certification
- Understanding mental health
- Compassionate communication
- Client relationship building
- Conflict resolution
- Empathetic support
- Inventory control
- Empathetic support
Background
Food service, office practices retail business, catering manager/ownership, entrepreneurship, supervisor and manager roles.
Soft Skills
- Friendly
- Cheerful
- Responsible
- Reliable
- Fast learner
- Organized
- Very detail oriented
- Go getter
- Yes I can do attitude
- Dependable
- Workaholic
- Encourager
- Creative
- Dedicated
- Passionate
- Love challenge
- Ambitious
Languages
- English
- Spanish
Typing Speed
over 80 Words Per Minute
Assessments
- Food Safety, Highly Proficient, 07/01/19, Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
- Delivery Driver, Completed, 12/01/20, Interpreting instructions or signs and solving problems.
- Cooking Skills: Basic Food Preparation, Completed, 09/01/19, Preparing food, using cooking equipment, and converting ingredient measurements.
- Work Style: Conscientiousness, Proficient, 07/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Supervisory Skills: Motivating & Assessing Employees, Familiar, 09/01/19, Motivating others through feedback to identify improvements or corrective actions.
Timeline
Home Care Aide
Assured Love Home Care
06.2022 - Current
Shift Manager
CHECKERS FOOD INC
07.2013 - 04.2014
BSC -
Saint Leo University
05.2009 - 03.2015
Food Service Crew
WAWA FOOD SERVICE
08.2008 - 12.2009
Utility Worker
PGW PHILADELPHIA PA
10.2007 - Current
Manager Assistant
FOOD 4 LESS
08.2001 - 02.2004