Jennifer Snyder
Polk
Summary
Efficient Medical Unit Clerk known for high productivity and the ability to complete tasks swiftly. Possess specialized skills in medical terminology, patient record management, and appointment scheduling. Excel at communication, organization, and multitasking, ensuring smooth operation within medical units.
Compassionate Direct Support Professional Caregiver with experience in providing personalized care to individuals with different types of disabilities. Skilled in implementing effective behavior management strategies, creating individualized care plans, and fostering supportive relationships. Demonstrated ability to inspire trust and build rapport, leading to improved patient wellbeing and autonomy. Previous work has made notable impacts by improving quality of life for clients through consistent, high-quality support and compassion.
Overview
22
22
years of professional experience
1999
1999
years of post-secondary education
Work History
Medical Unit Clerk
UPMC Northwest
Seneca
04.2025 - Current
- Managed patient records and documentation for efficient information flow.
- Assisted medical staff with administrative tasks and scheduling appointments.
- Handled incoming phone calls and directed inquiries to appropriate personnel.
- Processed patient admissions and discharges promptly and accurately.
- Coordinated communication between departments to enhance patient care delivery.
- Ensured compliance with health regulations in all clerical activities.
- Provided support in maintaining a clean and orderly work environment.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Provided assistance in coordinating transfers between units or facilities when necessary.
- Performed receptionist duties such as filing paperwork, typing correspondence and entering data into the computer system.
- Attended training sessions on new policies, regulations or procedures relating to medical unit operations.
Direct Support Professional Caregiver
VERLAND NORTH
Venango
05.2023 - 04.2025
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing life skills and promoting independence.
- Collaborated with team members to create tailored care plans.
- Monitored client behavior and reported changes to healthcare professionals.
- Maintained a safe and clean environment for clients at all times.
- Engaged clients in recreational activities to enhance social interactions.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and communication in care management systems.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Ensured safety of all individuals in the facility at all times.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Developed positive relationships with clients and their families through regular communication.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Laundered clothing and bedding to prevent infection.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
RESIDENTIAL SERVICES AIDE
POLK CENTER
Polk
01.2004 - 05.2023
- Assisted residents with daily living activities and personal care tasks.
- Maintained cleanliness and safety of living spaces for residents.
- Supported residents in medication management and health monitoring.
- Facilitated social activities to promote community engagement among residents.
- Documented resident progress and reported concerns to healthcare staff.
- Collaborated with team members to deliver quality care services consistently.
- Implemented safety protocols to ensure a secure environment for residents.
- Provided emotional support and companionship to enhance resident well-being.
- Responded to emergency situations in a timely manner.
- Performed general housekeeping duties, such as laundry, meal preparation, and light cleaning.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure levels.
- Assisted residents with daily living activities such as bathing, dressing, and grooming.
- Encouraged independence while providing appropriate guidance when necessary.
- Transported residents to appointments and social activities.
- Created a safe environment for the residents by monitoring their whereabouts at all times.
- Observed behavior of residents for any changes that may require further attention from medical staff.
- Attended staff meetings and training sessions related to residential services aide duties.
- Assisted residents with daily living activities, such as bathing, dressing, and eating.
- Reported any changes in the resident's physical or mental condition to supervisors or healthcare professionals.
- Ensured compliance with health regulations regarding safety standards and infection control protocols.
- Participated in recreational activities with the residents such as crafts, games, music therapy.
- Provided support to residents with disabilities or special needs.
- Maintained accurate records of resident care plans and progress.
- Offered assistance with activities of daily living including grooming and mobility exercises.
- Developed positive relationships with family members of the resident through communication and collaboration.
- Assisted in developing individualized plans for each resident based on their specific needs.
- Provided emotional support and encouragement to residents during difficult times.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Connected individuals with relevant community resources and coordinated referrals.
- Reminded patients to take prescribed medications or nutritional supplements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Education
ROCKY GROVE HIGH SCHOOL
FRANKLIN, PASkills
- Medical record management
- Appointment scheduling
- HIPAA compliance
- Patient admissions processing
- Healthcare documentation
- Team collaboration
- Time management
- Client support
- Effective communication
- Stress tolerance
- Medical transcription
- Appointment coordination
- Patient confidentiality
- Strong organization
- Preparing charts
- Chart updating
- Supply restocking
- Discharge support
- Faxing orders
- Arranging transportation
- Phone reception
- Multi-line phone system
- Patient registration
- Client care
- Medication administration
- Care plan development
- Daily living support
- Health monitoring
- Patient record management
- Interdepartmental communication
- Documentation proficiency
- Emotional support
- Problem solving
- Safety protocols
- Community integration
- Physical assistance
- Nutrition monitoring
- First aid and CPR
- Personal hygiene assistance
- Meal preparation
- Adaptive equipment use
- Patient care
- Transportation assistance
- Activity planning
- Incapacitation care
- Safety awareness
- Conflict resolution
- Elderly care
- Lifting and transferring
- Compassionate care
- Adaptability and flexibility
- Dependable and responsible
- PPE usage
- Dining room support
- Empathetic listening
- Mobility assistance
- Patient companionship
- Problem-solving
- Daily living activities assistance
Timeline
Medical Unit Clerk
UPMC Northwest
04.2025 - Current
Direct Support Professional Caregiver
VERLAND NORTH
05.2023 - 04.2025
RESIDENTIAL SERVICES AIDE
POLK CENTER
01.2004 - 05.2023
ROCKY GROVE HIGH SCHOOL