Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Soto

Nanticoke

Summary

Business Analyst with a proven track record of bridging the gap between business goals and technical execution. Skilled in writing detailed specifications, facilitating UAT processes, and ensuring project outcomes align with stakeholder expectations. Highly organized, communicative, and persistent—committed to correcting issues and driving projects to success.

Overview

3
3
years of professional experience

Work History

Quality Analyst

Berkshire Hathaway GUARD
Wilkes-Barre
01.2025 - 07.2025
  • Wrote detailed acceptance criteria to ensure comprehensive testing coverage.
  • Collaborated closely with programmers to clarify requirements and identify issues early.
  • Led efforts to resolve defects and discrepancies uncovered during User Acceptance Testing (UAT).
  • Completed 50 change requests in 15 working days, demonstrating efficiency and dedication.

Business Analyst

Berkshire Hathaway GUARD
Wilkes-Barre
05.2022 - 01.2025
  • Created clear, structured specifications for change requests based on business needs.
  • Acted as a liaison between business units and development teams to prioritize and manage request workflows.
  • Validated post-deployment functionality to ensure solutions met requirements and performed as expected.
  • Triaged production issues through a ticket queue. Researched to determine the issue and solve it myself or determine the appropriate party.

Education

Bachelor of Science - Information Systems Technology

Pennsylvania State University
Nanticoke, PA
12.2021

Skills

  • Technical & Analytical Skills
  • Requirements Gathering & Documentation
  • User Acceptance Testing (UAT)
  • Writing Specifications & Acceptance Criteria
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Azure DevOps
  • Structured Query Language (SQL)
  • Stored Procedure Review
  • Agile SDLC
  • Professional Skills
  • Communication & Stakeholder Engagement
  • Detail-Oriented Problem Solving
  • Organization & Time Management
  • Cross-Functional Team Collaboration

Timeline

Quality Analyst

Berkshire Hathaway GUARD
01.2025 - 07.2025

Business Analyst

Berkshire Hathaway GUARD
05.2022 - 01.2025

Bachelor of Science - Information Systems Technology

Pennsylvania State University

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Jennifer Soto