Jennifer Sutton
Mount Pleasant
Summary
Crisis response and customer service professional with over 7 years of experience in healthcare, retail, and public assistance. Expertise in de-escalation techniques, thorough documentation, and inter-agency service coordination. Proficient in Microsoft Office, Epic, and various healthcare systems, ensuring efficient operations and support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Crisis Worker 1
Westmoreland Community Action
Greensburg
04.2024 - Current
- Executed in-home assessments during mobile crisis calls to determine immediate needs and interventions.
- Ensured individual safety through thorough risk evaluations and de-escalation techniques.
- Formulated customized crisis reports and follow-up plans for each individual's circumstances.
- Collaborated with emergency services, including hospitals and law enforcement, to ensure proper care.
Customer Service Concierge
UPMC
Pittsburgh
01.2024 - 04.2024
- Delivered front-line support to patients by addressing inbound calls about billing inquiries and payment concerns.
- Processed payments and established payment plans while ensuring accurate guidance on billing procedures.
- Utilized various healthcare systems to efficiently resolve issues and maintain precise patient account records.
- Employed tools such as Medipac, Epic, Revspring, and Navinet to enhance operational effectiveness.
CA2
Commonwealth of Pennsylvania
Greensburg
09.2023 - 01.2024
- Processed LIHEAP and Crisis assistance applications by uploading documentation and assigning cases for review.
- Handled high-volume inbound calls, delivering status updates and approval/denial explanations.
- Guided applicants through re-submission process for additional documentation requests.
- Maintained accurate electronic records while ensuring timely communication with applicants and vendors.
Wal-Mart Associate
Walmart
Mount Pleasant
03.2021 - 11.2023
- Executed early morning shift (4 AM - 1 PM), unloading truck deliveries and organizing inventory.
- Stocked shelves, executed price changes, and set promotional displays according to store standards.
- Assisted customers on the sales floor and in fitting rooms, ensuring excellent service and product knowledge.
- Supported inventory processes by scanning departments for restocking needs and collaborating across teams.
- Contributed to store readiness through planogram resets and seasonal transitions.
Environmental Services
D&C Murphy
Greensburg
11.2020 - 03.2021
- Ensured cleanliness and safety on the casino floor by sanitizing gaming machines and high-touch areas during COVID-19 operations.
- Utilized key card system to reset machines after thorough cleaning for safe guest use.
- Vacuumed floors and performed routine cleaning to uphold health protocols.
- Promoted public health initiatives to instill guest confidence in facility cleanliness.
DME Customer Service
MEDCARE EQUIPMENT COMPANY
Greensburg
10.2019 - 11.2020
- Managed incoming calls to ensure prompt patient support.
- Verified insurance coverage for all patients accurately.
- Processed scripts received from doctors' offices efficiently.
- Requested additional information from doctors' offices as needed.
- Communicated with patients regarding orders and co-pays.
- Coordinated delivery setups with patients, ensuring clarity on details.
EVS Housekeeping
Excela Health
Latrobe
06.2016 - 10.2019
- Executed thorough cleaning and sanitization of patient rooms, ensuring readiness for new admissions.
- Disinfect operating rooms post-surgery to comply with infection control standards.
- Maintained cleanliness of public areas, including lobbies, hallways, restrooms, and waiting areas.
- Transitioned from Original Facility Name to Excela Square Latrobe, and subsequently to MedCare Equipment.
Housekeeping Supervisor
Courtyard by Marriott
Greensburg
09.2011 - 06.2016
- Promoted from Housekeeper to Supervisor, overseeing quality control and standards compliance.
- Supervised housekeeping staff, conducting inspections and creating efficient schedules.
- Participated in hiring and onboarding processes while managing staff performance through coaching.
- Collaborated with departments in management meetings to enhance guest satisfaction.
- Managed inventory levels, placing supply orders to ensure operational readiness.
Education
Associate of Science -
Westmoreland County Community College
Youngwood, PA06-2026
High school diploma - High Schol o
PENN FOSTER
Clairton, PA02.2023
Skills
- Floor care and cleaning
- QuickBooks proficiency
- Leadership and supervision
- Environmental services management
- Microsoft Office applications
- Front desk operations
- Housekeeping expertise
- Customer service excellence
- Medical records management
- Communication skills
- Organizational skills
- ICD-10 knowledge
- Retail sales experience
- Insurance verification skills
- Clerical and typing skills
- Janitorial services experience
- Creating and formatting documents
- Managing and printing documents
- Data entry and organization
- Creating presentations
Certification
- Testout Office Pro, 04/01/25, 6-U6-7JFR, 6-2C6-VX6JEB, This exam tests your ability to perform essential tasks in Microsoft Office productivity applications.
- Driver's License, 08/01/22, 10/01/26, Clean driving record
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Crisis Worker 1
Westmoreland Community Action
04.2024 - Current
Customer Service Concierge
UPMC
01.2024 - 04.2024
CA2
Commonwealth of Pennsylvania
09.2023 - 01.2024
Wal-Mart Associate
Walmart
03.2021 - 11.2023
Environmental Services
D&C Murphy
11.2020 - 03.2021
DME Customer Service
MEDCARE EQUIPMENT COMPANY
10.2019 - 11.2020
EVS Housekeeping
Excela Health
06.2016 - 10.2019
Housekeeping Supervisor
Courtyard by Marriott
09.2011 - 06.2016
Associate of Science -
Westmoreland County Community College
High school diploma - High Schol o
PENN FOSTER
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