Jennifer Swope
Lititz
Summary
Highly adaptable professional with a strong operations background and a proven ability to manage schedules, coordinate logistics, and support both personal and professional priorities. Experienced in fast-paced environments requiring discretion, attention to detail, and proactive problem-solving. Known for reliability, organization, and seamless day-to-day support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Franchise Training Coordinator
Oola Bowls
Lancaster, PA
03.2025 - 01.2026
- Facilitated comprehensive training programs company wide ensuring clarity, consistency, and high effectiveness.
- Coordinated and scheduled franchisee training sessions at corporate headquarters and franchise locations.
- Collaborated with trainers and internal stakeholders to manage training logistics and scheduling.
- Developed training materials and resources to enhance learning outcomes.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
Product Development Coordinator
Oola Bowls
Lancaster, PA
03.2025 - 01.2026
- Conducted product research and competitor analysis to understand consumer preferences and market dynamics
- Generated creative and innovative recipes for a new menu launch across 24 store locations.
- Styled, shot, and edited high-quality food photography and short-form videos for social media and training use.
General Manager
Oola Bowls
Lancaster, PA
08.2022 - 03.2025
- Led daily operations to ensure high-quality food service and customer satisfaction
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs by 25% without sacrificing service quality.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Quality Control Specialist
Oola Bowls
Lancaster, PA
01.2023 - 11.2024
- Developed and implemented quality control procedures to enhance product consistency.
- Conducted quality inspections to ensure compliance with food safety standards.
- Maintained accurate records of inspections and audits to support regulatory compliance.
- Implemented a robust documentation system, ensuring accurate tracking of quality metrics and trends over time.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PASkills
- Schedule coordination
- Attention to detail
- Verbal and written communication
- Time management
- Microsoft Office 365
- Food safety management
- Organization
Certification
ServSafe Food Protection Manager Certification
Timeline
Franchise Training Coordinator
Oola Bowls
03.2025 - 01.2026
Product Development Coordinator
Oola Bowls
03.2025 - 01.2026
Quality Control Specialist
Oola Bowls
01.2023 - 11.2024
General Manager
Oola Bowls
08.2022 - 03.2025
High School Diploma -
Cedar Crest High School