jennifer thomas
Elizabethtown
Summary
Dynamic professional with a positive attitude and strong customer service skills, experienced in enhancing operational efficiency at Lowe's Home Improvement. Proven track record in teamwork and attention to detail, successfully implementing process improvements that reduced checkout wait times. Dependable and reliable, with expertise in accounts payable and vendor relations.
Overview
25
25
years of professional experience
Work History
Delivery Driver
Instacart
Elizabethtown, PA
04.2020 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
Caregiver
Columbia Cottage Assisted Living
Palmyra, PA
01.2021 - 04.2022
- Assisted residents with daily living activities, promoting independence and dignity.
- Administered medications accurately, ensuring adherence to prescribed schedules.
- Monitored and recorded vital signs, reporting changes to nursing staff promptly.
- Provided companionship and emotional support, enhancing residents' overall well-being.
- Collaborated with interdisciplinary team to develop personalized care plans for residents.
- Trained new caregivers on safety protocols and best practices for resident care.
- Engaged residents in social activities, fostering community and encouraging participation.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Front End Manager
Lowes Home Improvment
Harrisburg, PA
04.2006 - 05.2011
- Supervised front-end operations, ensuring exceptional customer service and efficient checkout processes.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented process improvements, reducing checkout wait times and enhancing overall customer satisfaction.
- Coordinated daily scheduling to optimize labor resources and maintain adequate coverage during peak hours.
- Enforced compliance with safety standards and company policies, fostering a safe shopping environment for customers and employees.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Accounts Payable Clerk
Venator Group, Inc.
Mechanicsburg, PA
02.2001 - 05.2003
- Processed invoices efficiently, ensuring timely payments to vendors.
- Maintained accurate records of accounts payable transactions and reconciled discrepancies.
- Assisted in month-end closing procedures by preparing necessary reports and documentation.
- Communicated with vendors to resolve billing issues and ensure smooth payment processing.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Education
High School Diploma - Business
Cumberland Valley High School
Mechanicsburg, PA06-1997
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Order picking and processing
Timeline
Caregiver
Columbia Cottage Assisted Living
01.2021 - 04.2022
Delivery Driver
Instacart
04.2020 - Current
Front End Manager
Lowes Home Improvment
04.2006 - 05.2011
Accounts Payable Clerk
Venator Group, Inc.
02.2001 - 05.2003
High School Diploma - Business
Cumberland Valley High School