Jennifer Torres
Allentown
Summary
Familiar with the unique demands and challenges of corporate operations as a Corporate Super User. Incorporate deep understanding of complex business processes, software applications and data management to optimize efficiency and productivity. Known for problem-solving prowess, superior technical skills and ability to mentor others in system usage. Previous roles yielded significant improvements in operational effectiveness through strategic oversight and tactical execution of enterprise systems. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Corporate Super User
DSV Solutions
Nazareth
06.2024 - Current
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
- Provided technical support to users on various software applications.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Developed reports on system utilization trends for senior management review.
- Updated firmware on various types of printers as necessary.
- Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
- Installed new printers and ensured proper setup.
- Provided training to end users on how to use the printers correctly.
- Designed and assembled many simple test fixtures and circuits.
Warehouse Lead
DSV Solutions
Nazareth
03.2023 - Current
- Used computer and company software to enter shipment and inventory records.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Read orders to verify attributes and quantities of merchandise.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Led and complied with safety and wellbeing efforts on assigned shift.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Maintained inventory records with timely updates.
Manager
McDonald's Restaurant
New York
11.2020 - 02.2023
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned work and monitored performance of project personnel.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
- Created monthly reports for senior management summarizing operational performance metrics.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
M427 Manhattan Academy For Arts And Language
New York, NY01-2017
Skills
- Organizational development
- Innovation management
- Team collaboration
- Order picking
- Warehouse operations
- Customer service
- Damage control
- Safety and compliance
- Product organization
- RF scanning devices
- Safety methods
- Shipment processing
- Supervisory experience
Languages
English
Professional
Spanish
Professional
Timeline
Corporate Super User
DSV Solutions
06.2024 - Current
Warehouse Lead
DSV Solutions
03.2023 - Current
Manager
McDonald's Restaurant
11.2020 - 02.2023
High School Diploma -
M427 Manhattan Academy For Arts And Language