Jennifer Valuchuck
Blairsville
Summary
Customer service/Sales professional with proven ability to manage client relationships and drive retention. Possesses strong focus on teamwork and achieving consistent results, while being adaptable to changing client needs. Known for effective communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Account Executive
Isoclima Speciality Glass
09.2021 - 07.2025
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Identify sales trends, customer insights, and market opportunities to drive business growth.
- Prepare and provide accurate estimates to customers in a timely manner, ensuring alignment with Isoclima’s pricing structures and lead times.
- Follow up on quotes to maximize conversion rates and maintain strong customer relationships.
- Serve as the primary point of contact for customer inquiries, providing prompt and professional responses.
- Collaborate with the sales, production, and engineering teams to ensure product specifications meet customer expectations.
- Maintain and update customer records, quotes, and order details in Isoclima’s CRM system.
- Identify customer needs and recommend appropriate glass solutions from our product portfolio.
- Assist in processing orders, coordinating with internal departments to ensure seamless transactions.
- Support the sales team with data analysis, reports, and tracking key performance indicators.
- Handle customer concerns professionally, escalating issues when necessary to maintain customer satisfaction.
- Stay informed about industry trends, Isoclima’s product offerings, and competitor activities.
National Sales Manager
CSEM, INC
10.2016 - 01.2019
- Setting up and scheduling safety training courses for OSHA, MSHA & DOT safety training classes.
- Receptionist
- Collecting payments, Invoicing
- Working with sales funnel
- Administrative work, filing, printing certificates, scheduling flights and trips
Shift Manager
Venice Cafe and Pizzeria
02.2013 - 11.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cooking
- Ordering
- Receiving Shipments
Customer Service Representative
TRG Customer SOlutions
02.2006 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Met and Exceeded weekly sales goals
Customer Service Executive
Comcast
01.2005 - 02.2006
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Mortgage Loan Officer
The Refinance Group
03.2003 - 03.2005
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Patient Services Clerk
Grove City Hospital
08.2002 - 11.2003
- Ensured accuracy of patient demographic information through regular audits of electronic health records systems.
- Demonstrated adaptability by cross-training in multiple office functions and assuming additional responsibilities as needed to support overall clinic operations.
- Managed incoming phone calls effectively, directing callers to appropriate departments or resources as needed.
- Coordinated with insurance providers to verify coverage and process claims accurately, minimizing billing errors.
- Scheduling patient procedures
- Supported office organization efforts by maintaining clean reception areas and restocking supplies as necessary.
- Maximized efficiency in the workplace through effective time management, prioritization of tasks, and a strong work ethic.
Student Worker
The Co-Op Bookstore
07.2000 - 01.2002
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Shipping and Receiving
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
Education
No Degree - Liberal Studies
Indiana University of Pennsylvania
Indiana, PAHigh School Diploma -
Homer Center High School
Homer City, PA06-2000
Skills
- Strong negotiation skills
- Empathy and patience
- Goal-oriented mindset
- Sales leadership
- Product and service sales
- Closing techniques
- Sales proficiency
- Client retention strategies
- Product and service expertise
- CRM software proficiency
- Acquiring and retaining customers
- Customer service
- Sales team leadership
- Decision-making
- Goals and performance
- Business development and planning
- Product knowledge
Timeline
Customer Account Executive
Isoclima Speciality Glass
09.2021 - 07.2025
National Sales Manager
CSEM, INC
10.2016 - 01.2019
Shift Manager
Venice Cafe and Pizzeria
02.2013 - 11.2016
Customer Service Representative
TRG Customer SOlutions
02.2006 - 09.2008
Customer Service Executive
Comcast
01.2005 - 02.2006
Mortgage Loan Officer
The Refinance Group
03.2003 - 03.2005
Patient Services Clerk
Grove City Hospital
08.2002 - 11.2003
Student Worker
The Co-Op Bookstore
07.2000 - 01.2002
No Degree - Liberal Studies
Indiana University of Pennsylvania
High School Diploma -
Homer Center High School
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