Jennifer Zembrzycki
Norristown
Summary
Detail-oriented operations coordinator with a background in marine service, specializing in workflow management, customer experience, and service administration. Experienced in managing estimates, invoicing, warranty claims, and vendor coordination while supporting efficient day-to-day operations. Recognized for improving processes, maintaining strong client relationships, and ensuring service work is completed accurately and on schedule.
Overview
9
9
years of professional experience
Work History
Marine Service Operations Coordinator
Island Yacht Management & Sales
06.2023 - 03.2026
- Oversee daily marine service operations from vessel intake through completion, ensuring alignment with customer requests, approved estimates, and service timelines.
- Coordinate multiple service, maintenance, refit, and warranty jobs simultaneously, prioritizing workflow and assigning work based on technician skillset and availability.
- Serve as the primary point of contact for customers, providing updates, explaining repair recommendations, and ensuring a high-quality service experience.
- Create and manage service estimates, work orders, and repair documentation within CRM systems, maintaining accurate records of labor, parts, and service history.
- Process and finalize invoicing, verifying labor hours, parts usage, and vendor charges to ensure accurate billing and job costing.
- Administer warranty claims and documentation, working closely with OEM partners (Everglades, World Cat, Yamaha, etc.) to secure approvals and timely reimbursement.
- Collaborate with vendors and suppliers to coordinate parts ordering, technical support, and service needs.
- Monitor service performance metrics including turnaround time, labor productivity, and customer satisfaction to support operational improvements.
- Identify workflow bottlenecks and implement process improvements to streamline operations and improve efficiency.
- Maintain and optimize CRM, scheduling, and service tracking systems to enhance organization and visibility across the department.
- Support team coordination by working closely with technicians and administrative staff, promoting clear communication and a productive work environment.
- Contribute to marketing and customer engagement efforts by creating and scheduling social media content, managing email campaigns, and maintaining online inventory listings.
Assistant Manager
Doughology Donuts and Coffee
08.2019 - 06.2023
- Supervised daily operations, staff scheduling, and vendor relationships to maintain supply consistency and operational efficiency.
- Managed custom orders and customer service, ensuring quality, accuracy, and adherence to timelines.
- Supported marketing initiatives and social media campaigns to increase customer engagement and brand visibility.
Camp & Bus Counselor
Driftwood Day Camp
06.2017 - 08.2019
- Led group activities and managed day-to-day camper operations, ensuring safety, structure, and engagement.
- Coordinated logistics for transportation and daily schedules while promoting teamwork and communication among staff and participants.
Education
Certified Associate in Project Management (CAPM) -
Project Management Institute - PMI
A.A - Psychology
Suffolk County Community College
Brentwood, NY05.2024
Skills
- Service Operations Coordination
- Customer Communication & Experience
- Work Order, Estimates & Invoicing Management
- Vendor & OEM Coordination
- CRM & Service System Management (Salesforce, Dealer Circle)
- Workflow Optimization & Process Improvement
- Scheduling & Service Workflow Planning
- Warranty Claims Administration
- Parts & Inventory Coordination
- Team Collaboration & Staff Support
- Service Metrics & Performance Tracking
- Microsoft Teams Google Workspace
Timeline
Marine Service Operations Coordinator
Island Yacht Management & Sales
06.2023 - 03.2026
Assistant Manager
Doughology Donuts and Coffee
08.2019 - 06.2023
Camp & Bus Counselor
Driftwood Day Camp
06.2017 - 08.2019
Certified Associate in Project Management (CAPM) -
Project Management Institute - PMI
A.A - Psychology
Suffolk County Community College