Jennifer Bailey
Bradford
Summary
Detail-oriented professional with extensive experience in office management and customer relations. Known for strong organizational and administrative skills, effectively overseeing operations and fostering positive relationships with clients and vendors.
Overview
25
25
years of professional experience
Work History
Office Manager
Evans-Calfee Funeral Service
Pineville, WV
07.2011 - Current
- Managed daily office operations, ensuring compliance with regulatory requirements and organizational policies.
- Streamlined scheduling processes for client appointments, enhancing overall service efficiency and client satisfaction.
- Coordinated logistics for funerals and memorial services, collaborating with staff to meet family needs seamlessly.
- Oversaw inventory management for office supplies and funeral products, optimizing procurement processes and reducing costs.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Cultivated relationships with vendors and community partners, enhancing service offerings and resource availability for families.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Customer Support Specialist
First Century Bank
Oceana, WV
10.2001 - 04.2011
- Managed onboarding processes for new accounts, ensuring compliance with company policies and procedures.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Processed account applications efficiently, verifying accuracy of information submitted by clients.
- Provided training and support to junior staff on account management systems and best practices.
- Conducted regular audits of account records to ensure data integrity and adherence to regulatory requirements.
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Obtained credit records from reporting agencies.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Assisted clients in selecting appropriate financial products based on their needs and goals.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Reconciled customer accounts and balanced daily transactions.
- Tracked and processed customer account requests and applications.
Education
Associate of Arts - Business Administration And Management
Southern WV Community And Technical College
Logan, WV05-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Account reconciliation
- Relationship building
- Scheduling coordination
- Inventory control
- Staff management
- Operations management
- Staff hiring
- Supply management
- Administrative oversight
- Documentation and control
- Expense reporting
- Financial accounting
Timeline
Office Manager
Evans-Calfee Funeral Service
07.2011 - Current
Customer Support Specialist
First Century Bank
10.2001 - 04.2011
Associate of Arts - Business Administration And Management
Southern WV Community And Technical College