Jennifer L Zettlemoyer
Shoemakersville
Summary
Detail-oriented professional with extensive experience in customer relationship management and policy management. Proven ability to enhance client satisfaction through effective communication and timely support, contributing to increased retention and loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Francis L Werley Sunoco
Hamburg
09.2025 - Current
- Resolved product inquiries and service-related questions to enhance customer satisfaction.
- Facilitated customer bill payments at point of sale to ensure seamless transaction experience.
Personal Lines Account Manager
The Yurconic Agency
Hamburg
09.2021 - Current
- Managed personal lines insurance policies for diverse client needs.
- Provided exceptional customer service through timely communication and support.
- Reviewed and processed policy renewals, ensuring accuracy and compliance.
- Developed relationships with clients to enhance retention and satisfaction.
- Provided customer service to clients, including answering questions and resolving issues.
BDC Service Representative
Freedom Toyota
Hamburg
04.2019 - 01.2020
- Assisted customers with service inquiries and appointment scheduling.
- Managed customer communications through phone and online platforms.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Did payroll for technicians in the service department
Hostess/Waitress
Deitsch Eck Restaurant
Lenhartsville
08.2007 - 08.2019
- Greeted and seated guests promptly at Deitsch Eck Restaurant.
- Managed reservations and waitlists efficiently for optimal guest flow.
- Coordinated with servers to ensure smooth service transitions.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Dispatcher
Bell Trucking Company
Shoemakersville
07.2017 - 04.2019
- Verified driver credentials prior to assigning them a route or task.
- Booked loads for Inbounds
- Scheduled loads according to priority and available equipment.
- Dispatched drivers their reload information
Food Service Worker Substitute
Hamburg Area School District
Hamburg
01.2017 - 08.2018
- Prepared and served meals to students in a timely manner.
- Collaborated with team members to ensure efficient meal service.
- Performed a variety of duties related to food service.
- Operated dishwashing machines safely and efficiently.
- Set up foods prepared for serving on counters and steam tables
Internet Sales Manager
Outten Chevrolet Of Hamburg
Hamburg
02.2013 - 02.2014
- Utilized Votenza and One Source Dashboard for managing internet leads
- Participated in the safety committee
- Assisted the Service Manager with customer complaints
- Managed online sales operations for automotive inventory and customer inquiries.
Pharmacist Technician
Weis Pharmacy
Hamburg
01.2004 - 05.2013
- Processed and filled prescriptions accurately for diverse patient needs.
- Maintained inventory levels of medications and pharmacy supplies.
- Verified prescription information for completeness and accuracy.
- Labeled containers accurately using information obtained from patient profile and prescriptions.
- Filled prescriptions through the PDX program
Receptioist/Secretary
Patriot Collision Center and Auto Recovery
Hamburg
02.2010 - 07.2011
- Answered phone calls and addressed customer inquiries with professionalism and care.
- Maintained a clean and organized reception area to ensure a welcoming environment.
Substitute Paraprofessional/Receptioist/Secretary
Kutztown Area School District
Kutztown
08.2005 - 02.2010
- Greeted visitors and students, creating a welcoming environment.
- Answered phone calls, directing inquiries to appropriate staff members.
- Assisted with clerical tasks such as filing paperwork and copying documents.
- Supported teachers in managing student behavior according to district policies.
- Collaborated with other staff members on special projects related to student needs.
- Provided one-on-one support to students struggling with specific subjects or concepts.
Education
High School Diploma -
Kutztown Area School District
Kutztown, PA06-2004
Skills
- Call handling
- Customer service
- Customer relationship management
- Payment processing
- Conflict resolution
- Time management
- Policy management
Timeline
Customer Service Representative
Francis L Werley Sunoco
09.2025 - Current
Personal Lines Account Manager
The Yurconic Agency
09.2021 - Current
BDC Service Representative
Freedom Toyota
04.2019 - 01.2020
Dispatcher
Bell Trucking Company
07.2017 - 04.2019
Food Service Worker Substitute
Hamburg Area School District
01.2017 - 08.2018
Internet Sales Manager
Outten Chevrolet Of Hamburg
02.2013 - 02.2014
Receptioist/Secretary
Patriot Collision Center and Auto Recovery
02.2010 - 07.2011
Hostess/Waitress
Deitsch Eck Restaurant
08.2007 - 08.2019
Substitute Paraprofessional/Receptioist/Secretary
Kutztown Area School District
08.2005 - 02.2010
Pharmacist Technician
Weis Pharmacy
01.2004 - 05.2013
High School Diploma -
Kutztown Area School District