JENNIFFER LOPEZ

• Delivered packages accurately and on time while meeting Amazon performance metrics
• Optimized delivery routes using the Amazon Flex app and GPS tools
• Maintained a clean driving record by adhering to safety and traffic regulations
• Handled packages carefully to ensure customer satisfaction and minimize damage
• Used mobile scanning and tracking tools to confirm deliveries and report issues

Boyer & Pentek – McKeesport, PA
Oct 2021 – Present

• Directed inquiries efficiently, improving communication and customer satisfaction
• Maintained precise records and data systems to support informed decision-making
• Coordinated appointments and managed calendars to optimize workflow efficiency
• Implemented digital tracking and project management tools, improving response times
• Analyzed workflow patterns and streamlined processes to reduce delays and improve productivity
• Supported team members with administrative tasks, fostering collaboration and morale

• Managed customer records and ensured data accuracy and compliance
• Responded promptly to customer inquiries, improving retention and satisfaction
• Coordinated schedules and streamlined workflows to boost team productivity
• Improved inventory tracking, reducing costs and improving resource management
• Developed digital tools to enhance task tracking and internal communication

• Led daily operations for a high-volume restaurant with 20+ employees
• Managed delivery logistics, scheduling, and route efficiency for drivers
• Ensured compliance with FDA and OSHA safety standards
• Oversaw payroll, budgeting, and inventory to control costs and improve profitability
• Recruited, trained, and developed staff to improve performance and retention
• Analyzed sales and staffing data to improve operational efficiency