Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jenny Perrotta

Myerstown

Summary

Proficient pharmacy technician, committed to delivering high-quality service and ensuring medication safety, known for strong inventory management and time management skills. Experienced in optimizing pharmacy workflows and ensuring adherence to regulatory requirements for enhanced service delivery. Extensive background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

29
29
years of professional experience

Work History

Pharmacy Technician

Rite-Aid Pharmacy
Lebanon
03.2011 - 06.2025
  • Dispensed medications accurately according to prescriptions and pharmacy guidelines.
  • Assisted customers with medication inquiries and provided product information.
  • Managed inventory levels and ensured proper storage of pharmaceutical products.
  • Compounded medications as directed by pharmacists, following safety protocols.
  • Processed prescription orders efficiently through the pharmacy software system.
  • Maintained cleanliness and organization of pharmacy work areas and supplies.
  • Trained new pharmacy technicians on procedures and customer service practices.
  • Collaborated with pharmacists to ensure compliance with regulatory requirements.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Managed filing of prescriptions, both electronically and manually.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Verified prescriptions and drug labels, documents and packages.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Prepared prescription transfers to other pharmacies.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Provided education materials about medications to patients upon request.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Maintained proper storage and security conditions for drugs.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Established or maintained medications and other patient profiles.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into thecomputer.

Certified Nursing Assistant

MSN Healthcare Solutions
Harrisburg
06.1996 - 02.2006
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to the nursing staff.
  • Maintained clean and safe patient environments in compliance with health standards.
  • Documented patient care activities accurately in electronic health records systems.
  • Supported nursing staff during medical procedures and treatments as needed.
  • Communicated effectively with patients and families regarding care plans and needs.
  • Trained new staff on best practices for patient care and safety protocols.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Monitored vital signs, including blood pressure, pulse rate, and respiration rate.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • I observed and reported unusual symptoms and changes to the charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Facilitated activities of daily living, personal hygiene management, feeding, and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Helped residents walk with or without self-help devices.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted residents in preparing for activities and social programs.
  • Maintained an accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Supported non-ambulatory residents in range of motion exercises.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Participated in educational programs related to nursing assistant skills development.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Conducted patient education on health maintenance and disease prevention.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Shaved and draped patients to prepare for surgery, treatment, or examination.

Education

Some College (No Degree) - Pharmacy

South College School of Pharmacy
Knoxville, TN

CNA Certification - Healthcare

Cedar Haven Nursing Assistant Program
Lebanon, PA
03-1996

Skills

  • Medication dispensing
  • Inventory management
  • Prescription processing
  • Customer relationship management
  • Billing reconciliation
  • Data entry accuracy
  • Effective communication
  • Time management
  • Problem solving
  • Team training
  • Conflict resolution
  • Pharmacy operations
  • Pharmacy ethics
  • Prescription interpretation
  • Medication labels
  • Insurance verification
  • Drug storage procedures
  • Processing payments
  • Troubleshooting malfunctioning equipment
  • Resolving customer issues
  • Pharmacology
  • Drug classification
  • Workflow optimization
  • Medicare and medicaid process
  • Pharmaceutical calculations
  • Pharmacy law compliance
  • Prescription filling
  • Pharmacy and customer records management
  • FDA and HIPAA compliance
  • Drug monitoring
  • Interpreting and processing medication orders

References

References available upon request.

Timeline

Pharmacy Technician

Rite-Aid Pharmacy
03.2011 - 06.2025

Certified Nursing Assistant

MSN Healthcare Solutions
06.1996 - 02.2006

Some College (No Degree) - Pharmacy

South College School of Pharmacy

CNA Certification - Healthcare

Cedar Haven Nursing Assistant Program

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Jenny Perrotta