Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Work History
Patient Services Representative
1 Year 1 Month
Kaleida Health | 07.2025 - Current
Schedule appointments, answer phones, greet patients, prepare charts, copy records, collect payments in a physician office setting. Communicates effectively with various specialty departments and insurance companies.
Pharmacy Technician (in training)
3 Months
Rite-Aid | 09.2024 - 12.2024
Support pharmaceutical services by restocking, preparing, and distributing medications. Assist healthcare providers and patients by welcoming them in person and over the phone, responding to questions and requests, and directing inquiries to the pharmacist.
Recreation Aide
2 Months
Department of Veterans Affairs | 06.2019 - 08.2019
Worked as a Recreational Assistant with dementia patients, engaging them in outdoor activities such as gardening, painting, and walking. Assisted staff in transporting veterans to appointments on the VA Medical Center campus.
Secretary
2 Months
Department of Veterans Affairs | 06.2018 - 08.2018
Served as the secretary to the Director at the VA Medical Center, managing incoming calls and creating spreadsheets for upcoming projects. Scheduled appointments, organized documents, and facilitated the faxing of important materials to other departments within the building.
Education
Bachelor of Arts - International Affairs, Pre-Law
University of Pittsburgh | Bradford, PA | 04.2027
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Medical terminology
LANGUAGES
Intermediate level fluency in Spanish.
Timeline
Patient Services Representative
Kaleida Health
07.2025 - CurrentRead More
Pharmacy Technician (in training)
Rite-Aid
09.2024 - 12.2024Read More
Recreation Aide
Department of Veterans Affairs
06.2019 - 08.2019Read More
Secretary
Department of Veterans Affairs
06.2018 - 08.2018Read More
University of Pittsburgh
Bachelor of Arts from International Affairs, Pre-Law