Dynamic Customer Service Advisor with a proven track record at Jiffy Lube, excelling in problem-solving and strong communication. Demonstrated ability to enhance customer satisfaction and loyalty through meticulous attention to detail and adaptability. Skilled in streamlining service processes and boosting revenue by effectively upselling maintenance services and products.
I helped guests maintain their vehicles which created excellent service results.
I explained required repairs to customers based on manufacturer rules and vehicle status.
I managed work orders and shared vital information among customers or mechanics to speed up the service process.
I sold extra maintenance services along with related products to help customers and gain revenue.
I handled payments kept precise records and followed all company rules.
I fixed customer issues fast which increased satisfaction and kept them loyal.
I completed tasks with high precision in a quick-paced workplace.