Jeremy Figueroa
Hazleton
Summary
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Developed strong customer service and teamwork skills in fast-paced retail environment, focusing on maintaining high standards and efficient operations. Demonstrated ability to handle customer inquiries, resolve issues, and support store initiatives. Seeking to transition into new field, bringing commitment to delivering quality service and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Front End Associate
Walmart
04.2024 - Current
- Collaborated with team members to achieve store goals, fostering a positive work environment and teamwork.
- Trained new associates on operational procedures, enhancing team efficiency and performance standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
Crew Member
Auntie Anne's Pretzels
02.2023 - 04.2024
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety guidelines to uphold health regulations consistently.
- Trained new crew members on operational procedures and customer service protocols.
- Contributed to a positive work environment through effective communication and teamwork.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Hazleton Area Career Center
Hazleton, PASkills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Team contribution
- Retail transactions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Associate
Walmart
04.2024 - Current
Crew Member
Auntie Anne's Pretzels
02.2023 - 04.2024
High School Diploma -
Hazleton Area Career Center