Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Hostetter

Lebanon

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Order Selector

Sherwin-Williams
11.2024 - Current

Outbound Lead

Walmart
12.2023 - 11.2024
  • Coordinated the logistics of truck loading operations at designated doors.
  • Loaded skids and manually organized freight into trucks to ensure efficient outbound operations.
  • Reallocated associates to optimize workload management.

Customer Service Representative

Comcast, Xfinity
09.2015 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Lebanon HIgh School
Lebanon, PA
06.2009

Skills

  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Active Listening
  • Inbound and Outbound Calling

Timeline

Order Selector

Sherwin-Williams
11.2024 - Current

Outbound Lead

Walmart
12.2023 - 11.2024

Customer Service Representative

Comcast, Xfinity
09.2015 - Current

High School Diploma -

Lebanon HIgh School

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Jeremy Hostetter