Jeremy Hostetter
Lebanon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Order Selector
Sherwin-Williams
11.2024 - Current
Outbound Lead
Walmart
12.2023 - 11.2024
- Coordinated the logistics of truck loading operations at designated doors.
- Loaded skids and manually organized freight into trucks to ensure efficient outbound operations.
- Reallocated associates to optimize workload management.
Customer Service Representative
Comcast, Xfinity
09.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Lebanon HIgh School
Lebanon, PA06.2009
Skills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Order and Refund Processing
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Active Listening
- Inbound and Outbound Calling
Timeline
Order Selector
Sherwin-Williams
11.2024 - Current
Outbound Lead
Walmart
12.2023 - 11.2024
Customer Service Representative
Comcast, Xfinity
09.2015 - Current
High School Diploma -
Lebanon HIgh School
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