Jeremy Swanger
Moon Township
Summary
Server with 6+ years of experience in food preparation and service. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Texas Roadhouse
01.2023 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Iron Rock Tap House
05.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Checked guests' identification before serving alcoholic beverages.
Server
Creekside Grill
07.2021 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host/Server
Brady's Restaurant
04.2017 - 04.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Mathematics
Robert Morris University
Coraopolis, PA12-2022
Associate of Applied Science - Accounting
Westmoreland County Community College
Youngwood, PA05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Order accuracy
- Wine service
- Customer service
- Team collaboration
- Sales expertise
- Table bussing
- Suggestive selling
- Beverage preparation
Certification
RAMP Certified
Timeline
Server/Bartender
Texas Roadhouse
01.2023 - Current
Server
Creekside Grill
07.2021 - 08.2022
Server
Iron Rock Tap House
05.2021 - 08.2022
Host/Server
Brady's Restaurant
04.2017 - 04.2021
Bachelor of Arts - Mathematics
Robert Morris University
Associate of Applied Science - Accounting
Westmoreland County Community College
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