Jeren J Rivera
Bethlehem
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer, client, employee, or co-worker a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Quality Assurance Manager/ Receiver/Shipper
Quality Biomedical
Allentown
09.2023 - Current
- I am a QA manager, receiver, and shipper for quality biomedical.
- I do all the quality control on the oxygen concentrators we fix in-house.
- I receive all the units we get from trucks and couriers.
- I am responsible for doing all warranty checks and managing any units that aren't in warranty anymore.
- I test every machine we fix to make sure all numbers are accurate, to pass our company policy.
- Load and unload any concentrators with a hand pallet jack.
- Inventory control
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- Supervise all techs and support staff when the MOD isn't available.
- Prepare all units for shipping with filters and bags, as well as prep units for courier and pallets that are going out for shipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilize scanner to accurately record item locations in the warehouse database system.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Supervise new staff preparing outgoing and receiving incoming shipments.
Overnight Stocker
Giant
09.2022 - 10.2023
- I am an overnight stocker at Giant.
- I sort the pallets of different products, then stocked the products on the shelves.
- Also, organize the shelves, and assist customers if needed before the store closes and after it opens.
- Operated an electric and hand pallet jack to transport heavy loads.
Security Guard
Omega Protective Services
02.2019 - 12.2020
- I am a security guard for retail services, bars, events, parties, and festivals.
- Searched bags manually to identify prohibited items and contraband.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Answered questions from the public regarding facility rules and regulations.
- Enforced safety regulations and monitored access control points.
- Maintained high levels of alertness throughout shifts.
- Identified potential security risks and recommended corrective actions.
- Patrolled crowds during events to preserve order and promote security.
Driver/ Northeast Regional Manager
Arizona Shower Doors
10.2017 - 05.2018
- I drove a box truck or van to deliver high-end glass shower doors.
- I would receive the glass doors and prep for all my deliveries throughout the week.
- I drove long distances and made deliveries throughout the entire NE region, from Maine to Maryland.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Documented daily mileage, gas, and other data.
- Adapted to changing routes or schedules as required by the employer.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lawn Specialist
TruGreen
04.2017 - 09.2017
- Drove a company vehicle to treat customers' lawns with dry and wet chemicals to help maintain their lawns.
- I was also able to speak with customers to upsell the service.
- Conducted regular inspections of customer properties for signs of pest infestations or disease.
- Built strong relationships with clients by providing excellent customer service at all times.
Package Sorter
UPS
07.2017 - 08.2017
- Seasonal position
- Unloaded incoming shipments from conveyor belts.
- Assisted in loading delivery trucks with prepared packages.
- Sorted incoming shipments and separated packages by size and destination.
- Inspected packages for signs of damage or tampering.
- Scanned barcodes on packages to ensure accuracy of delivery.
Customer Service Associate
Taylor Family Gas Station
09.2015 - 04.2017
- I worked as a gas station attendant, but I also ran the store by myself during my shift.
- I did multiple things, from counting money to sweeping and mopping, and taking out the trash.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Labeler
Abacus Staffing
05.2015 - 09.2015
- I was responsible for labeling boxes either by hand or on a machine.
- We also rebuilt pallets and got them ready to be sent out for shipping.
- Assisted with inventory management of supplies used for labeling.
- Verified and corrected product labels for accuracy.
Agent/ Sales Representative
Syncronoss/Coworx
10.2013 - 04.2015
- I was an inbound agent for AT&T, selling home TV, Internet, and phone services.
- Developed personalized plans to meet clients' specific needs and goals.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Processed payments from customers by check or credit cards accurately, according to company guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Agent
Rms/Iqor
11.2011 - 07.2013
- I worked as an inbound and outbound agent dealing with individual and business medical insurance payments.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Processed payments from customers and medical facilities by check or card.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Picker
WCDI
01.2011 - 08.2011
- I worked as a picker on an electric pallet jack at this position with food products and flowers.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Packaged items with appropriate materials to prevent damage during shipping.
- Assisted in loading and unloading of delivery trucks.
Associate
Maggie Moos
08.2007 - 05.2009
- I helped customers with their custom ice cream on a frozen table. As well as custom smoothie and milkshake orders.
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
- Handled incoming calls from customers regarding orders or other inquiries.
Education
High School Graduate -
Freedom High School
06-2010
Skills
- Hard Worker
- Communication
- Leadership
- Teamwork
- Quality control
- Customer service
- Training and development
- Problem solving
- Effective communication
- Time management
- Multitasking
- Quality assurance experience
- Goal setting
- Organizational skills
- Critical thinking
Languages
English
Professional
Accomplishments
- Employee of the month
Affiliations
- Wrestling Coach
- Father of 4
- Video games
- Gym
- Going for walks
- Watching movies
Timeline
Quality Assurance Manager/ Receiver/Shipper
Quality Biomedical
09.2023 - Current
Overnight Stocker
Giant
09.2022 - 10.2023
Security Guard
Omega Protective Services
02.2019 - 12.2020
Driver/ Northeast Regional Manager
Arizona Shower Doors
10.2017 - 05.2018
Package Sorter
UPS
07.2017 - 08.2017
Lawn Specialist
TruGreen
04.2017 - 09.2017
Customer Service Associate
Taylor Family Gas Station
09.2015 - 04.2017
Labeler
Abacus Staffing
05.2015 - 09.2015
Agent/ Sales Representative
Syncronoss/Coworx
10.2013 - 04.2015
Agent
Rms/Iqor
11.2011 - 07.2013
Picker
WCDI
01.2011 - 08.2011
Associate
Maggie Moos
08.2007 - 05.2009
High School Graduate -
Freedom High School
Similar Profiles
Javier VasquezJavier Vasquez
Biomedical Technician at Quality BiomedicalBiomedical Technician at Quality Biomedical
Adriana GomezAdriana Gomez
Supervisor of Operations at Quality BiomedicalSupervisor of Operations at Quality Biomedical
Roxanne SchroederRoxanne Schroeder
Director of National Sales at Quality BiomedicalDirector of National Sales at Quality Biomedical