Summary
Overview
Work History
Education
Skills
Timeline
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Jermaine Alveranga

Drexel Hill

Summary

Dynamic IT and Facilities Leader with over 9 years of progressive experience in managing enterprise technology infrastructure, operational technology systems, and facility operations across the energy, aviation, and scientific sectors. Expertise includes driving digital transformation initiatives, spearheading Microsoft 365 modernization, and executing physical infrastructure projects to bolster security, enhance efficiency, and improve service delivery. Proven ability to collaborate with executive leadership and department heads to align technology and capital improvements with organizational goals. Proficient in developing cybersecurity strategies, optimizing cloud solutions, managing vendor relationships, and overseeing budget allocations.

Overview

5
5
years of professional experience

Work History

IT/OT Liaison

Monroe Energy
05.2023 - Current
  • Direct strategic IT and OT projects supporting refinery operations, including network architecture upgrades, rack relocation, and server room builds.
  • Lead cross-functional teams on infrastructure design, vendor coordination, and installation for mission-critical systems.
  • Oversee lifecycle planning and budgeting for SCADA and DCS hardware while aligning with corporate IT standards and compliance requirements.
  • Manage vendor contracts, SOW reviews, and certification validation (SOC 2, ISO 27001).
  • Develop and deliver executive-level cybersecurity dashboards with vulnerability metrics for board reporting.
  • Implement and manage Microsoft 365 applications (Intune, SharePoint, Teams) for secure collaboration and endpoint control.
  • Lead monthly phishing and awareness campaigns to strengthen organizational security culture.
  • Support SQL Server, Maximo, and Gasboy applications integral to energy operations.

IT Lead (Endpoint & Infrastructure Support)

Eastern Airlines
01.2022 - 05.2023
  • Directed Microsoft Intune and endpoint management programs for enterprise devices, ensuring data security and user productivity.
  • Spearheaded Microsoft 365 and SharePoint deployments to enhance team collaboration and document management.
  • Coordinated multi-site facility IT upgrades, including wireless and networking installations.
  • Partnered with executives on IT budgeting, procurement, and strategic planning initiatives.
  • Supported cybersecurity audits with Ernst & Young to achieve remediation and compliance targets.

Help Desk Manager

Thomas Scientific
02.2021 - 01.2022
  • Managed Tier 1 and Tier 2 support teams, establishing SLA standards and improving resolution rates by 30%.
  • Streamlined technical support workflows and led system rollouts impacting multiple facilities.
  • Partnered with leadership on automation and infrastructure change initiatives across office locations.
  • Prior Roles:
  • Tier 2 Analyst – Thomas Scientific (2020)
  • Technical Support – CORAM CVS Infusion (2020)
  • IT Support Specialist – ATOS (2019–2020)
  • Help Desk Analyst – ISS Solutions (2017–2019)
  • Technical Support – Comcast Business (2015–2017)

Education

M.B.A. - Business Administration

University of Phoenix
01.2023

B.S. - Management

University of Phoenix
01.2021

High School Diploma - undefined

Pine Forge Academy
01.2007

Skills

  • Microsoft & Cloud: Microsoft 365 (Teams, SharePoint, OneDrive, Intune), Azure Administration, PowerShell
  • Networking & Security: Vulnerability Management, Firewall Administration, TCP/IP, VPN, VoIP, Disaster Recovery
  • Systems & Applications: VMware vSphere, Active Directory, SQL Server, Maximo, Gasboy, SCADA/DCS Integration
  • Facilities & Operations: Infrastructure Planning, Server Room Design, Vendor Management, Capital Project Oversight
  • Leadership & Compliance: Cybersecurity Governance, Policy Alignment (NIST 800, SOC 2, ISO 27001), Budget Oversight, Executive Reporting
  • Strategic IT & Facilities Leadership
  • Microsoft 365 & Azure Optimization
  • Cybersecurity Program Management
  • Vendor & Contract Administration
  • Capital Improvement & Infrastructure Planning
  • Cross-Department Collaboration & Executive Communication

Timeline

IT/OT Liaison

Monroe Energy
05.2023 - Current

IT Lead (Endpoint & Infrastructure Support)

Eastern Airlines
01.2022 - 05.2023

Help Desk Manager

Thomas Scientific
02.2021 - 01.2022

B.S. - Management

University of Phoenix

High School Diploma - undefined

Pine Forge Academy

M.B.A. - Business Administration

University of Phoenix

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Jermaine Alveranga