Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermaine Facey

Lansdowne

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Driver

Uber
08.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Bus Fueler

Stephen Elliott Company LLC
10.2018 - 04.2019

Fueling company buses

Maintaining accurate fuel measurements

Safely bringing company bus back to company lot

Light Rail Operator/Conductor

SEPTA
12.2013 - 02.2018
  • Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
  • Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
  • Adhered to FCC regulations when operating streetcar communication systems to announce stops and special circumstances to riders.
  • Operated controls to open and close transit vehicle doors.
  • Operated streetcar safely by carefully observing city, state and federal laws.
  • Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Moved riders to safety by directing emergency evacuation procedures during crisis situations.
  • Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Drove and controlled rail-guided public transportation such as subways, elevated trains and electric-powered streetcars to transport passengers.
  • Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.

Commercial Driver

First Transit, Inc.
06.2010 - 08.2015
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Clearly communicated with dispatchers, giving updated information, including estimated times of arrival and latest road conditions.
  • Established long-term customer relationships through prompt and courteous service.
  • Pick-up and drop-off passengers to and from their locations.

Motor Coach Operator

Greyhound
02.2005 - 03.2009
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Obeyed federal, PA and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Conducted pre-trip inspections of bus for safe operation.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Airport Ramp Agent

British Airways
01.2001 - 03.2009
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 2 daily flights.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Connected electrical power unit and hoses to aircraft.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
  • Strapped items down over protective padding to secure throughout transportation.
  • Operated equipment while observing standard safety procedures.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.

Education

Certificate - Auto Mechanic/ Construction

Delaware County Technical School
Folcroft, PA
06.2000

High School Diploma -

Penn Wood High School
Lansdowne, PA
06.2000

Skills

  • Customer Service
  • Microsoft Office
  • Pre- and post-trip inspections
  • Safe driving skills
  • FCC communication protocols
  • Defect and issue reporting
  • Electrical troubleshooting
  • Passenger safety management
  • Written Communication
  • Good listening skills
  • Conflict resolution
  • Leadership
  • Adaptability
  • Planning and Coordination
  • Collaboration
  • Commercial Drivers License (CDL)

Timeline

Driver

Uber
08.2024 - Current

Bus Fueler

Stephen Elliott Company LLC
10.2018 - 04.2019

Light Rail Operator/Conductor

SEPTA
12.2013 - 02.2018

Commercial Driver

First Transit, Inc.
06.2010 - 08.2015

Motor Coach Operator

Greyhound
02.2005 - 03.2009

Airport Ramp Agent

British Airways
01.2001 - 03.2009

Certificate - Auto Mechanic/ Construction

Delaware County Technical School

High School Diploma -

Penn Wood High School
Jermaine Facey