Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jermaine Olds Martin

Philadelphia

Summary

Results-driven Business Analyst with a proven track record at PECO, skilled in data analysis and team collaboration. Successfully identified process improvements, enhancing efficiency and workflow understanding. Adept at gathering requirements and developing job aids, contributing to informed decision-making and increased productivity within cross-functional teams.

Overview

14
14
years of professional experience

Work History

Business Analyst

PECO
08.2022 - Current
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Assisted in gathering and documenting business requirements from internal clients.
  • Collaborated with cross-functional teams to support project initiatives and goals.
  • Developed Job Aids to visualize workflows and enhance understanding among team members.

Administrative Assistant

PECO
08.2022 - 08.2025
  • Coordinated schedules and meetings for executives, ensuring optimal time management and resource allocation.
  • Streamlined office processes by implementing digital filing systems, enhancing document retrieval efficiency.
  • Assisted in preparing reports and presentations, contributing to informed decision-making within the team.
  • Managed correspondence by drafting emails and memos, maintaining professional communication standards.

Call Center Representative

PECO
03.2011 - 08.2019
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized CIMS software to document interactions and track customer feedback effectively.
  • Trained new representatives on call handling procedures and system navigation.
  • Implemented process improvements that enhanced team productivity and customer satisfaction ratings.

Education

Culinary Arts

Johnson & Wales University
Providence, RI
05-1992

Skills

  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite
  • Business process improvement
  • Workflow Analysis

Affiliations

  • Zeta Phi Beta Sorority Inc.
  • EAARA
  • NEW

Timeline

Business Analyst

PECO
08.2022 - Current

Administrative Assistant

PECO
08.2022 - 08.2025

Call Center Representative

PECO
03.2011 - 08.2019

Culinary Arts

Johnson & Wales University
Jermaine Olds Martin