Jermaine Olds Martin
Philadelphia
Summary
Results-driven Business Analyst with a proven track record at PECO, skilled in data analysis and team collaboration. Successfully identified process improvements, enhancing efficiency and workflow understanding. Adept at gathering requirements and developing job aids, contributing to informed decision-making and increased productivity within cross-functional teams.
Overview
14
14
years of professional experience
Work History
Business Analyst
PECO
08.2022 - Current
- Analyzed business processes to identify areas for improvement and efficiency.
- Assisted in gathering and documenting business requirements from internal clients.
- Collaborated with cross-functional teams to support project initiatives and goals.
- Developed Job Aids to visualize workflows and enhance understanding among team members.
Administrative Assistant
PECO
08.2022 - 08.2025
- Coordinated schedules and meetings for executives, ensuring optimal time management and resource allocation.
- Streamlined office processes by implementing digital filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations, contributing to informed decision-making within the team.
- Managed correspondence by drafting emails and memos, maintaining professional communication standards.
Call Center Representative
PECO
03.2011 - 08.2019
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CIMS software to document interactions and track customer feedback effectively.
- Trained new representatives on call handling procedures and system navigation.
- Implemented process improvements that enhanced team productivity and customer satisfaction ratings.
Education
Culinary Arts
Johnson & Wales University
Providence, RI05-1992
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Business process improvement
- Workflow Analysis
Affiliations
- Zeta Phi Beta Sorority Inc.
- EAARA
- NEW
Timeline
Business Analyst
PECO
08.2022 - Current
Administrative Assistant
PECO
08.2022 - 08.2025
Call Center Representative
PECO
03.2011 - 08.2019
Culinary Arts
Johnson & Wales University
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