Jerrica Hawbaker
Greencastle
Summary
Highly motivated and committed Medical Assistant with proven history of great performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wellspan Health
06.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Claims Representative
National Book Network
04.2018 - 06.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Certified Medication Technician
Leland Of Laurel Run
02.2014 - 03.2018
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
Patient Care Assistant
NHS Human Services
06.2010 - 02.2014
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PAMedical Assisting
Harrisburg Area Community College
Gettysburg, PA10.2023
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- CPR
- Immunization Administration
- Patient Assessments
- Professionalism and Ethics
- Appointment Setting
- Compassionate caregiver
- Reliable transportation
- Companionship and emotional support
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Wellspan Health
06.2021 - Current
Claims Representative
National Book Network
04.2018 - 06.2021
Certified Medication Technician
Leland Of Laurel Run
02.2014 - 03.2018
Patient Care Assistant
NHS Human Services
06.2010 - 02.2014
High School Diploma -
Chambersburg Area Senior High School
Medical Assisting
Harrisburg Area Community College
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