Jerson Parra
Philadelphia
Summary
Results-oriented manager with a track record of success in leading teams and managing operations. Expertise in developing effective training programs, fostering positive customer relationships, and managing inventory. Highly analytical with a keen eye for identifying and resolving operational issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar and Floor Manager
Mixto INC
01.2017 - Current
- Managed daily operations of the floor, including scheduling, customer service and staff training
- Supported growth and development of staff by training and leading by example
- Resolved customer service issues promptly and professionally
- Assisted in recruiting, interviewing and hiring new employees
- Managed social media accounts to promote upcoming events and activities
- Managed catering events within the restaurant premises as well as outside venues
Sales Associate
Burlington Coat Factory
11.2016 - 01.2017
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Store Manager
Premium Appliance
01.2015 - 01.2017
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Solved problems and resolved conflicts for team members and customers
- Managed payroll system, ensuring accuracy of employee paychecks
- Planned and coordinated delivery schedules to ensure timely deliveries of goods, services and materials
Sales Associate
Bloomingdale's
05.2014 - 01.2015
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Polytechnic Apolinar Pena
Business - undefined
The Universidad Tecnológica de Santiago (UTESA)
Skills
- Stock management
- Customer relations
- Employee management and development
- Conflict resolution
- Social Media
- Multilingual
- Point of sale systems
- Team training and development
- Product promotion
- Sales development
Certification
- CPR - American Heart Association
- Food Establishment Personnel Food Safety Certificate - City of Philadelphia Department of Public Health
- ServSafe Certification
- Responsible Alcohol Management Program (RAMP) Certification
Languages
English
Spanish
Timeline
Bar and Floor Manager
Mixto INC
01.2017 - Current
Sales Associate
Burlington Coat Factory
11.2016 - 01.2017
Store Manager
Premium Appliance
01.2015 - 01.2017
Sales Associate
Bloomingdale's
05.2014 - 01.2015
Business - undefined
The Universidad Tecnológica de Santiago (UTESA)
High School Diploma -
Polytechnic Apolinar Pena
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