Jesenia Rico
Elizabethtown,PA
Summary
Competent Direct support worker, that is knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by assisting in learning functional skills for day to day life. Hardworking, reliable, and dedicated.
Overview
4
4
years of professional experience
Work History
Behavioral Health Technician
Vista Autism Services
06.2024 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implements programs as written by MDT members of the classroom.
- ABA training used to assist clients to meet IEP goals.
- Is able to learn crisis intervention strategies to ensure client/student safety.
Psychiatric Technician
WellSpan Philhaven Behavioral Health
03.2023 - 05.2024
- Charted on each patient daily.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Provided therapeutic activities to assist with patient development.
- Was trained on different crisis situations and on how to deescalate situation of high intensity.
- Was a part of the Behavioral Emergency response team.
- Worked on both Adult and Child/Adolescent units.
Medical Interpreter
Bilingual Conexion
06.2022 - 03.2023
- Followed ethical codes to protect confidentiality of patient medical information.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Translated procedural information to facilitate understanding between doctors and patients.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Wellspan facilities (Cardiology, OB/GYN, Surgery Center, Cancer Center, Philhaven EAU, Orthopedics, etc)
- Early Childhood Development (Speech therapy, Occupational therapy, Evaluations)
- Company screening and training sessions.
Warehouse Associate
Nordstrom
07.2021 - 06.2022
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Stockroom Maintenance
- Warehouse Logistics
- Lifting and Sorting
- Picking and Processing
- Verbal and Written Communication
Restaurant Team Member
House Of Tacos
05.2021 - 07.2021
- Verbal and Written Communication • Guest Satisfaction
- Restaurant Operation
- Credit Card Transaction Processing • Phone Inquiries
Education
High School Diploma -
Elizabethtown Area High School
Skills
- Multitasking Abilities
- Medical terminology
- ADL support
- Crisis handling
- Documentation skills
- Mental health support
- Safety management
- Crisis intervention
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Behavioral Health Technician
Vista Autism Services
06.2024 - Current
Psychiatric Technician
WellSpan Philhaven Behavioral Health
03.2023 - 05.2024
Medical Interpreter
Bilingual Conexion
06.2022 - 03.2023
Warehouse Associate
Nordstrom
07.2021 - 06.2022
Restaurant Team Member
House Of Tacos
05.2021 - 07.2021
High School Diploma -
Elizabethtown Area High School
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