Jeselin Colon

• Facilitated member assistance through effective communication and problem-solving techniques.
• Trained new team members on operational procedures and customer service best practices.
• Ensured accurate processing of member transactions using point-of-sale systems.
• Coordinated daily team activities to enhance workflow efficiency and productivity.
• Resolved escalated member inquiries, improving overall satisfaction levels within the department.
• Managed escalated customer concerns, ensuring timely resolution and positive outcomes.
• Provided regular coaching and feedback to team members, fostering a culture of continuous improvement.

Processed cash transactions with accuracy and efficiency.

Delivered exceptional service to maintain high satisfaction levels.

Maintained safe food handling practices to uphold hygiene standards.

• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Maintained cleanliness and organization of dining area to uphold health and safety regulations.
• Upsold menu items through effective communication, enhancing revenue opportunities for the restaurant.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Handled currency operations with precision.

Facilitated positive interactions to boost client retention.

Ensured compliance with food safety and sanitation standards.

• Efficiently managed table assignments and coordinated seating to optimize restaurant flow.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Upsold menu items through effective communication, enhancing revenue opportunities for the restaurant.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted in maintaining inventory accuracy through regular stock checks.
• Provided excellent customer service by addressing inquiries and resolving issues.
• Handled cash and credit transactions with precision to minimize errors.
• Maintained cleanliness and organization of the checkout area to enhance functionality.
• Adapted quickly to new promotions and procedures during peak hours.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled cash with high accuracy and took care to check bills for fraud.