Jesenia Ildefonso
Lancaster, Pennsylvania, United States
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Lancaster Housing Authority
03.2022 - Current
- Schedule appointments.
- Phones
- Knowledge of section 8 and other resources
- Data Entry
- Paperwork processing
Medical Office Associate
Penn State Health
12.2020 - 11.2021
- Schedule appointments.
- Labs, X-rays.
- Cerner knowledge software for healthcare
- Verification of insurance and patient information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests.
- Answered numerous inbound calls per day and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Work daily with mental health patients.
- Call center
Customer Service Representative
Lancaster General Health
12.2015 - 09.2020
- Schedule appointments.
- Labs, X-rays.
- Epic knowledge software for healthcare
- Verification of insurance and patient information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Answered numerous inbound calls per day and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Work daily with mental health patients and patients in general.
- Call center
Magisterial Clerk
Magistrate Court
07.2011 - 12.2015
- Answer multiple phone lines.
- Sort and distribute mail and faxes.
- Process citations, Warrants, Criminal warrants.
- Address all defendants/public inquiries.
- Data entry.
- Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with office standards.
- Examined legal documents and assured adherence to laws and court procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
J.P McCaskey HS
Lancaster, PA05.2009
Associate of Applied Science - Criminal Justice
Central Penn
Enola06.2024
Bachelor of Science - Criminal Justice
Southern New Hampshire University
New Hampshire, OH02-2026
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Critical thinking
- Strong problem solver
- Clerical support
- Office management
- Database entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
Lancaster Housing Authority
03.2022 - Current
Medical Office Associate
Penn State Health
12.2020 - 11.2021
Customer Service Representative
Lancaster General Health
12.2015 - 09.2020
Magisterial Clerk
Magistrate Court
07.2011 - 12.2015
High School Diploma -
J.P McCaskey HS
Associate of Applied Science - Criminal Justice
Central Penn
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Similar Profiles
Gena A. RiveraGena A. Rivera
Bilingual Front Desk Receptionist at Lancaster County Housing & Redevelopment AuthorityBilingual Front Desk Receptionist at Lancaster County Housing & Redevelopment Authority
DANIEL D. PINCOCKDANIEL D. PINCOCK
Executive Administrator at Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)Executive Administrator at Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)
Joyce Humphrey-SilerJoyce Humphrey-Siler
Housing Counselor at Fort Worth Housing Solutions (formerly Fort Worth Housing Authority)Housing Counselor at Fort Worth Housing Solutions (formerly Fort Worth Housing Authority)
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group
Rashmi BairoliyaRashmi Bairoliya
Strategic Initiatives Manager at Genesee Health SystemStrategic Initiatives Manager at Genesee Health System