Jesse Berger
Birdsboro
Summary
Dynamic bar manager with proven expertise at Liberty Fire Company No. 1, excelling in team leadership and customer service. Successfully implemented inventory management procedures, enhancing stock efficiency and boosting sales through innovative promotional events. Skilled in staff training and health compliance, fostering a high-quality service environment.
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Overview
12
12
years of professional experience
Work History
Bar Manager
Liberty Fire Company No. 1 of Sinking Spring
01.2021 - Current
- Managed daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on mixology techniques and customer service excellence.
- Developed and implemented inventory management procedures to optimize stock levels.
- Established promotional events to enhance customer engagement and increase sales.
- Collaborated with suppliers to negotiate pricing and secure quality beverage selections.
- Monitored staff performance, providing feedback to improve service efficiency and quality.
- Led team meetings to strategize operational improvements and address service challenges.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Bartender
Liberty Fire Company No. 1 of Sinking Spring
08.2013 - Current
- Managed bar operations, ensuring timely service and customer satisfaction.
- Developed innovative cocktail recipes to enhance menu offerings and attract clientele.
- Trained and mentored new bartenders on techniques and customer service standards.
- Maintained inventory levels, ordering supplies to minimize waste and maximize efficiency.
- Implemented sanitation procedures, ensuring compliance with health regulations and safety standards.
- Enhanced customer experience through personalized service and relationship building.
- Analyzed sales trends to optimize drink specials and improve profitability of bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Adamstown Rod & Gun Club
08.2014 - 08.2025
- Collaborated with event coordinators to provide customized beverage services for special occasions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Governor Mifflin High School
Shillington, PASkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Responsible alcohol service
- Bar management
- Shift scheduling
- Quality control
- Menu updating
- Verbal and written communication
- Supervisory experience
- Supply ordering
Timeline
Bar Manager
Liberty Fire Company No. 1 of Sinking Spring
01.2021 - Current
Bartender
Adamstown Rod & Gun Club
08.2014 - 08.2025
Bartender
Liberty Fire Company No. 1 of Sinking Spring
08.2013 - Current
High School Diploma -
Governor Mifflin High School