Jesse Johnson
Mineral Point
Summary
Highly knowledgeable health insurance representative with a comprehensive understanding of Tricare health insurance policies, coverage, and claims. Strong communication skills in customer service and problem resolution. Achieved a high customer service rating consistently. Educated beneficiaries about their coverage, benefits, and potential costs. Demonstrated empathy, patience, active listening, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Health Insurance Representative
Health Net Federal Service
Johnstown
06.2005 - 11.2011
- Assisted beneficiaries with understanding health insurance options and benefits.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions accurately in the CCM system.
- Handled sensitive information in compliance with HIPAA privacy regulations.
- Helped beneficiaries find doctors and specialists.
Education
Associate of Applied Science - Medical Office Administration
Cambria Rowe Business College
Johnstown, PA06-2005
Skills
- Quality assurance
- Problem solving
- Documentation and recordkeeping
- Strong interpersonal skills
- Time management abilities
- Excellent communication
- Insurance coverage verification
References
References available upon request.
Timeline
Health Insurance Representative
Health Net Federal Service
06.2005 - 11.2011
Associate of Applied Science - Medical Office Administration
Cambria Rowe Business College