Jessenia Villanueva
Philadelphia,PA
Summary
Custodial management professional with significant experience in facility maintenance and operations. Strong focus on team collaboration and meeting objectives. Known for reliability, adaptability, and effective problem-solving. Skilled in staff supervision, quality control, and safety compliance.
Highly-qualified Housekeeping Supervisor offering 10+years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
11
11
years of professional experience
Work History
Custodial Manager
Aramark- Upenn
Philadelphia, PA
01.2024 - Current
- Supervised daily custodial operations to ensure compliance with safety and cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient workflows for routine maintenance tasks.
- Conducted regular inspections to maintain quality control in custodial services.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Collaborated with facility management to address specific sanitation needs and improvements.
- Contributed to long-term planning strategies aimed at enhancing facility aesthetics while maintaining high levels of functionality.
- Increased customer satisfaction by addressing concerns promptly and professionally.
Housekeeping Manager
Marriott International
Philadelphia, PA
11.2021 - 12.2023
- Opening the department
- Inspect the non English speakers rooms
- Manage the department
Housekeeping Supervisor
Delta Hotels
Philadelphia, PA
11.2019 - 11.2021
Housekeeper
Marriott International, Inc.
Philadelphia, PA
09.2014 - 11.2019
- Clean room,lobby
Education
High school diploma -
Thomas Edison
Philadelphia, PA06.2006
Skills
- Cleaning techniques
- Sanitation standards
- Chemical handling
- Facilities management
- Work scheduling
- Customer service
- Training and mentoring
- Staff training and development
- Task assignment
- Team building
- Staff scheduling
- Payroll administration
Languages
English - Expert
Spanish - Expert
Timeline
Custodial Manager
Aramark- Upenn
01.2024 - Current
Housekeeping Manager
Marriott International
11.2021 - 12.2023
Housekeeping Supervisor
Delta Hotels
11.2019 - 11.2021
Housekeeper
Marriott International, Inc.
09.2014 - 11.2019
High school diploma -
Thomas Edison