Jessica Grimes
Milford
Summary
Committed and hardworking with experience processing transactions and assisting customers, skilled in drawer balancing and staff management,. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
11
years of professional experience
Work History
Cashier
Lowes Home Improvment
03.2011 - 11.2012
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant Manager
Cartridge World
04.2008 - 09.2009
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front End Manager
Staples
05.2005 - 04.2008
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees through day-to-day work and complex problems.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations and bookkeeping.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recorded financial transactions and performed account reconciliations.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Maintained strong customer relations and effective customer service standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Department Manager
Modell's Sporting Goods
06.2001 - 09.2005
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Protected retail store assets by preventing shoplifter, vendor and store employee theft.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
Education
No Degree - Creative Writing
Community College of Philadelphia
Philadelphia, PASkills
- Product restocking
- Returns processing
- Drawer balancing
- Point-of-sale system operation
- Employee development and training
- Administrative skills
- Customer service
- Cash handling
- Staff management
- Listening skills
- Cash flow management
Timeline
Cashier
Lowes Home Improvment
03.2011 - 11.2012
Assistant Manager
Cartridge World
04.2008 - 09.2009
Front End Manager
Staples
05.2005 - 04.2008
Department Manager
Modell's Sporting Goods
06.2001 - 09.2005
No Degree - Creative Writing
Community College of Philadelphia