Jessica Allen
Exton
Summary
Dynamic and results-driven healthcare business leader with extensive experience in strategic planning, business development, and team leadership within the healthcare and pharmacy sectors. Proven ability to drive revenue growth, implement innovative solutions, and foster client relationships to achieve organizational goals. Adept at conducting market analysis, developing strategic initiatives, and presenting insights to executive leadership. Acknowledged for expertise in healthcare consulting, integrated health benefits, and leveraging data-driven strategies to enhance operational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager & Consultant
Shared Practices Group
02.2025 - Current
- Developed key performance indicators to measure the effectiveness of operational processes, while increasing collections by 90% in the first thirty days.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Oversaw financial management, budget management, accounting and payroll activities.
Director: Account Management & Marketing Consultant
Practice Metrix
08.2023 - 09.2024
- Conducted market research and competitor analysis to identify trends, shaping targeted growth strategies that increased brand visibility
- Consulted with oral surgery practices nationwide to optimize operations, enhance patient relations, and implement revenue cycle management analytics
- Developed and executed marketing strategies, including SaaS-based solutions, to drive client acquisition and retention
- Led training sessions and workshops to enhance team proficiency and operational efficiency
- Collaborated with cross-functional teams to deliver high-quality marketing materials, achieving measurable growth in client acquisition
Director of Clinical Account Management
Pennsylvania Oral Surgery LTD
04.2019 - 09.2024
- Spearheaded the strategic development and execution of a clinical program, driving over $500,000 in annual revenue growth
- Managed 150 client accounts, fostering relationships through consistent communication, in-person meetings, and addressing operational challenges
- Designed evidence-based treatment protocols, enhancing patient care and outcomes
- Developed and trained a team to implement innovative surgical programs, achieving a 10% annual growth rate in program success
Senior Clinical Liaison
NewTech Dental Laboratory
10.2018 - 04.2024
- Strengthened partnerships between healthcare facilities and implant manufacturers, enhancing operational efficiency and client satisfaction
- Delivered product education and insights to healthcare professionals, leading to increased product adoption
- Introduced innovative techniques to improve productivity and quality, contributing to operational success
Lead Oral Surgery Assistant
Pennsylvania Oral Surgery LTD
02.2015 - 10.2018
- Collaborated with other healthcare professionals regarding patient care plans.
- Followed established safety protocols for handling hazardous chemicals or waste material.
- Coordinated with insurance companies to obtain authorization for treatments.
- Coordinated with other departments to provide excellent customer service and facilitate smooth functioning of the office.
Automated Logistics Specialist
Army National Guard
06.2012 - 06.2018
- Managed end-to-end logistics operations, optimizing supply chain processes and ensuring cost efficiency
- Collaborated with suppliers to ensure timely delivery while maintaining budget adherence
- Conducted inspections and calibrated equipment to maintain operational safety and accuracy
Recruiting & Retention Specialist
Army National Guard
04.2013 - 11.2013
- Streamlined recruitment processes, ensuring compliance with policies and regulations
- Sourced and screened candidates, aligning talent acquisition strategies with organizational needs
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ06.2027
Skills
- Strategic Growth Planning: Expertise in identifying market opportunities and developing strategies to expand market share
- Client-Centric Leadership: Skilled in managing client relationships, anticipating needs, and delivering tailored solutions
- Data-Driven Insights: Strong proficiency in quantitative and qualitative analysis to forecast trends and inform decisions
- Cross-Functional Collaboration: Experience working with executives and diverse teams to align strategies with organizational goals
Certification
- Dental Radiology Certification
- Phlebotomy Certification
- Dental Anesthesia Assistant National Board Certification Exam
Timeline
Operations Manager & Consultant
Shared Practices Group
02.2025 - Current
Director: Account Management & Marketing Consultant
Practice Metrix
08.2023 - 09.2024
Director of Clinical Account Management
Pennsylvania Oral Surgery LTD
04.2019 - 09.2024
Senior Clinical Liaison
NewTech Dental Laboratory
10.2018 - 04.2024
Lead Oral Surgery Assistant
Pennsylvania Oral Surgery LTD
02.2015 - 10.2018
Recruiting & Retention Specialist
Army National Guard
04.2013 - 11.2013
Automated Logistics Specialist
Army National Guard
06.2012 - 06.2018
- Dental Radiology Certification
- Phlebotomy Certification
- Dental Anesthesia Assistant National Board Certification Exam
Bachelor of Science - Business Administration
Arizona State University
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