Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ayala

York

Summary

Dynamic entrepreneur with a proven track record at Revival Social Club and Home 231, excelling in operations management and client relationship management. Skillfully increased event attendance by over 20% at Hilton Harrisburg, demonstrating exceptional promotional acumen and interpersonal skills. Expert in driving efficiency and fostering strong partnerships to achieve business growth.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Revival Social Club
03.2018 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

Owner/Operator

Home 231
09.2015 - Current
  • Managed day-to-day business operations.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Boosted revenue through targeted marketing campaigns, special events, and promotions.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.

Event Planner

Hilton Harrisburg
01.2010 - 04.2015
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Performed event coordination for larger parties and gatherings.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.

Education

High School Diploma -

Eastern High School
Wrightsville, PA
06-2002

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Operations oversight
  • Client relationship management

Timeline

Owner/Operator

Revival Social Club
03.2018 - Current

Owner/Operator

Home 231
09.2015 - Current

Event Planner

Hilton Harrisburg
01.2010 - 04.2015

High School Diploma -

Eastern High School

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Jessica Ayala